National Centre for Veterans’ Healthcare (NCVH)

11 May 2020

Located at Concord Repatriation General Hospital, the National Centre for Veterans’ Healthcare (NCVH) provides Australia’s first comprehensive multi-disciplinary approach to care for physical and mental health related illness of veterans. The Centre is operating on the hospital campus and offers holistic and integrated services that are underpinned by Patient and Family Centred Care principles.

All ex-serving members of the Australian Defence Force can access a range of specialists and services. Veterans are linked with a Case Manager with clinical care provided by a collaborative team of health professionals. NCVH provides a broad range of services for veterans requiring ambulatory, physical, mental and drug health related care. This includes pain medicine, rehabilitation, mental health, drug health, and a broad range of allied health disciplines including clinical psychology, neuropsychology, physiotherapy, exercise physiology, dietetics, occupational therapy, diversional therapy and social work.

The NCVH team remain committed to delivering comprehensive care to veterans during unpredictable COVID-19 times. Clinical consultations have currently moved to online platforms but the Centre continues to provide telehealth case management and mental health support in psychiatry and psychology.

Appointments are scheduled with clinicians to assess and manage veterans’ needs and families and/or carer(s) are invited to participate in care planning with the veteran’s consent. NCVH works closely with veterans’ pre-existing service providers to aid continuity of care and assist in establishing follow-up networks. 

The process of referral to the service is simple, with completion of an NCVH referral form. As an outpatient service, NCVH can provide continued care and connection to the veteran, their GP and other community care providers via telehealth, both during their treatment and following discharge.

Later this year the service will extend to include accommodation and recreational space for veterans and their families during treatment. A permanent home for the service is under construction as part of the NSW Government’s $341 million Stage 1 redevelopment of Concord Hospital.

Since it opened as a military hospital in 1941, Concord Hospital has continued to provide support and care for Australia’s veteran community. NCVH is a progressive approach to veteran care and builds on existing and extensive veteran support services.

The service is supported by specific Defence Force Post-discharge Health Assessment and Veterans Health Assessment HealthPathways on the HealthPathways Sydney website.

For more information on the service visit ncvhconcord.com.au, email SLHD-NCVHConcord@health.nsw.gov.au, phone 02 9767 8669 or fax 02 9767 8668.