Digital Health

Digital Health refers to a range of digital processes, services and systems that can be used to manage health information and data from different points of care to allow faster, easier, secure sharing and access to this informationdeliver safer, better quality healthcare and result in a more efficient, integrated health system.

Contact our Digital Health & QI team: digitalhealth@cesphn.com.au for support and assistance.

TeamViewer Remote Support 

Program overview

We support the following aspects of digital health and information management:

  • Practice Incentives Program eHealth Incentive (ePIP
  • Data Quality Activities using Population Level Analysis and Reporting (POLAR) tool and PEN Clinical Audit (PenCAT) tool
  • Clinical software training on using digital health and template development (MedicalDirector & Best Practice)
  • Practice Incentive Payment for Quality Improvement (PIP QI)
  • My Health Record (MHR)
  • Secure Messaging Delivery (SMD) including guidance on expanding with referral pathways
  • eDischarges from Sydney and South Eastern Sydney Local Health Districts (SLHD & SESLHD)
  • Lumos
  • Telehealth
  • Electronic Prescriptions
  • Information security
  • Paperless practice implementation
  • Computerisation
ePIP

In 2016, the following requirements were introduced for practices to be eligible for the ePIP:

  1. Integrating Healthcare identifiers into Electronic Practice Records
  2. Secure Messaging Capability
  3. Data Records and Clinical Coding
  4. Electronic Transfer of Prescriptions
  5. My Health Record

Find the detailed description of ePIP requirements in the Practice Incentives Program Digital health (eHealth) Incentives guidelines.

Please note: Accredited general practices registered for the ePIP will be required to upload shared heatlh summaries for 0.5% of practice's SWPE to receive the ePIP payment. 

Practices can apply or re-apply for the for the ePIP through HPOS at any time. 

General practices seeking to return the ePIP payment of previous quarters for not meeting their SHS upload target can send an email to pip@humanservices.gov.au and the Department will arrange for a debt advice notice to be raised for the repayment of funds.

Please ensure that you include the following information in your correspondence:

  • practice details (practice name, practice ID, postal address)
  • reason for the correspondence - 'repayment of PIP digital health (eHealth) Incentive payment, as the SHS upload target for the practice was not met by <date>'
  • contact name and number

Please also note, that any correspondence sent to DHS on this matter, must come from either the owner of the practice or an authorised contact. More information can be found here.

Resources:

Data quality improvement and PIP QI

Data quality is an integral part of your practice. At CESPHN, we aim to improve the practice and patient outcomes by enhancing the quality of your data through the use ofPOLARand PenCAT tools.

Both tools collect and then translate data from GP clinical systems into statistical and graphical format which can be used for reporting, data cleaning and providing better patient care. 

Click here for our dedicated page on Quality Improvement and PIP QI.

My Health Record

 My Health Record (MHR, formerly Personally Controlled Electronic Health Record or PCEHR) enables better access to important health information which are currently held in silos across the health sector. MHR provides an active online record that follows your patients as they move through the healthcare system, capturing important clinical information at different points in time. Australians who are registered for My Health Record can access their health information when and where they need it and share this information with their health providers.

Currently My Health Record provides information on medications, allergies and adverse reactions, medical history and immunisation history, MBS and PBS history, imaging and pathology reports and advance care documents.

Click here for our dedicated page on My Health Record.

Secure messaging

Secure messaging is the secure electronic transfer of information between health professionals within the healthcare sector, including general practitioners, allied health professionals, hospitals, specialists etc. Secure messaging allows you to exchange reports, discharge summaries and other documents between other health professionals.

The benefits include: 

  • reducing the time waiting for documents to be delivered
  • receiving the documents electronically into your software, removing the need for scanning
  • no more illegible and faxed documents
  • cost saving on staff time, stationery and postage
  • being environmentally friendly

A list of common vendors include:

  • HealthLink
  • Argus
  • MedicalObjects
  • ReferralNet

For more information, see here

Electronic Referrals

Sending patient referrals electronically 

Save time and improve efficiency by sending your patient referrals electronically by using either Best Practice, Medical Director or Genie. 

An e-referral is an electronic document that can be sent electronically from one healthcare service to another, opposed to the current process of faxing or posting.

Healthlink Smartforms

Healthlink Smartforms e-referral solution is integrated within Medical Director, Best Practice and Genie and streamlines the completion and submission of electronic referrals. Users benefit from capabilities such as pre-population, field validation and consistency checks, conditional visibility, intuitive layout, support for attachments, and ability to save and return to the draft referral at a later time (parking).

From your software programs, you can select a form, have it pre-populated automatically with data from the electronic patient record, have it validated and sent securely to the intended recipient, and receive an acknowledgement of receipt electronically. A copy of the form will automatically be stored securely in the patient’s record.

Healthlink Smartforms for services in CESPHN Catchment

Sydney Local Health District
SLHD logo
 

Sydney Local Health District and Central and Eastern Sydney PHN is delighted to partner with HealthLink to enable electronic referrals directly from your GP medical records systems.

This will allow you to efficiently send secure e-referrals to Clinics and Ambulatory Care across Sydney Local Health District facilities. Over the coming months more services will have the ability to receive referrals using the HealthLink system.

The link below will provide a how to guide for using HealthLink to send e-referrals to the following clinics:

CANTERBURY HOSPITAL
- Canterbury Hospital Haematology

- Canterbury Hospital Osteoporosis and Bone Mineral Density Studies

- Canterbury Hospital Rheumatology

 

CONCORD HOSPITAL

- Concord Hospital Aged Care (Geriatrician referrals)
- Concord Hospital Breast and Endocrine
- Concord Hospital Cardiology
- Concord Hospital Colorectal
- Concord Hospital Dermatology
- Concord Hospital Endocrinology
- Concord Hospital Ear, Nose and Throat
- Concord Hospital Gastroenterology
- Concord Hospital General Surgery
- Concord Hospital Gynaecology
- Concord Hospital Head and Neck
- Concord Hospital Haematology
- Concord Hospital Immunology
- Concord Hospital Infectious Diseases
- Concord Hospital Neurology
- Concord Hospital Ophthalmology
- Concord Hospital Orthopaedics
- Concord Hospital Osteoporosis and Bone Mineral Density Studies
- Concord Hospital Renal
- Concord Hospital Respiratory
- Concord Hospital Rheumatology
- Concord Hospital Upper GI and Endosurgery
- Concord Hospital Urology
- Concord Hospital Vascular Surgery

COMMUNITY HEALTH CENTRES
- Community Paediatrics

 

ROYAL PRINCE ALFRED HOSPITAL

- Royal Prince Alfred Hospital Gastroenterology
- Royal Prince Alfred Hospital Haematology
- Royal Prince Alfred Hospital Liver
- Royal Prince Alfred Hospital Ophthalmology
- Royal Prince Alfred Hospital Osteoporosis and Bone Mineral Density Studies
- Royal Prince Alfred Hospital Rheumatology


rpaVirtual

- Royal Prince Alfred Virtual Hospital COVID-19 Monitoring

User Guides 

pdf Best Practice 1.9.1  and above (634 KB)

pdf Medical Director 3.17 and above (519 KB)

pdf Gene Solutions 9.0 and above (566 KB)


Chris O'Brien's Lifehouse
Chris OBriens Lifehouse Logo

The link below will provide a how to guide for using HealthLink SmarFroms to send e-referrals to the following clinics:

  • Rapid Access Endoscopy Clinic
  • Medical Oncology
  • Radiation Oncology
  • Breast Clinic
  • Head & Neck Clinic
  • Gynaecological Clinic
  • Rapid Access Hysteroscopy Clinic
  • Gestational Trophoblastic Disease Clinic
  • Rapid Access Prostate Cancer Screening
  • Various Living Room Services (Integrative Care)

User Guides

Best Practice 1.85 (Lava) and above

Medical Director 3.16 and above

Genie Solutions 8.8 and above

Other Healthlink Smartforms

Roads and Maritime Services Fitness to Drive Medical Assessment
RMS Logo

To learn how to use the NSW Digital Fitness to Drive Medical Assessment Form using the Healthlink SmartForm, please view the video guide or download the PDF QuickStart Guide from the User Guide Pages Below.

Best Practice Software User Guides

Medical Director User Guides

Genie Solutions User Guides

MyHealthLink Portal User Guides


The Australian Hearing Medical Certificate

The Australian Hearing Medical Certificate

 

My Aged Care Referral

Refer your patients directly to My Aged Care directly from your clinical software.

How to Make Referral to My Aged Care

My Aged Care Press Release

Best Practice User Guides 

Medical Director User Guides 

Genie User Guides 

 

Oculo Optometrist Referral

Oculo Logo

Oculo Optometrist SmartForm referral allows the GP to easily locate and refer to an optometrist within close proximity to patient to enhance your patient’s access to eye care for regular vision check-ups. The SmartForm has been specifically designed to help those patients with diabetes or other potential eye conditions get their recommended eye examinations, and help doctors improve the diagnosis rates of glaucoma across Australia. 

  pdf Best Practice Software User Guides (311 KB)

  pdf Medical Director User Guides  (288 KB)

  pdf Genie Solutions User Guides (266 KB)

 

Lumos

See here for our dedicated page on Lumos.

Telehealth

Telehealth refers to information and communication technologies to deliver healthcare services and transmit health information via telephone, email or videoconferencing.

Benefits of using telehealth include:

  • convenience/flexibility of conducting consultation in any place, saving travel time and money
  • improves access to care, including easier access for other parties to join and participate
  • privacy and confidentiality maintained as with face-to-face consultations

Due to the COVID-19 pandemic, Medicare subsidised telehealth services were expanded for all Australians from 13 March 2020 to 30 September 2020.

Click here for the Department of Health COVID-19 Telehealth items guide. 

Healthdirect Video Call service

We are pleased to announce that the Healthdirect Video Call Service Pilot Program has been refunded by the Department of Health until 30 June 2021

This includes GPs, AHPs, Mental Health and Aged Care providers, partaking in the PHN Video Call Service Pilot Program. However, it is being reviewed to re-focus on supporting areas of need for primary care. What these areas of need will look like is being determined by the Commonwealth Dept of Health therefore, the eligibility criteria for this Program will change at 30 September 2020.

Advice about these changes for your PHN and GPs, Allied Health, Mental Health and Aged Care networks, will be provided as soon as information becomes available from the Commonwealth Dept of Health.

PHNs participating in the Healthdirect Video Call Service Pilot Program are still able to access the Healthdirect Video Call platform and onboard services as per their approved application until 30 September 2020.

 View this short video to learn more about the Healthdirect Video Call service

If you are interested in being set up, please complete the New Clinic Application Form and send it to telehealth@cesphn.com.au. We can get you up and running in a day. 

HealthDirect Video Call Service resources:

See here for the latest telehealth information on our Coronavirus webpage.

Electronic Prescriptions

From 31 October 2019, changes to Commonwealth legislation recognise an electronic prescription as an optional, alternative legal form to paper prescription for prescribers (including doctors, dentists, optometrists, midwives and nurse practitioners, excluding veterinarians) and their patients by which medicines can be supplied under the Pharmaceutical Benefits Scheme (PBS). Paper and electronic prescriptions will meet the relevant Commonwealth and State and Territory legislation. 

Consumers or their agents may choose to have a new prescription in electronic prescription OR paper form and must have an individual healthcare identifier (IHI) to participate (individuals enrolled into Medicare or Department of Veterans’ Affairs (DVA) will already have an IHI).

Benefits:

  • Reduces administrative burden for healthcare providers and organisations (e.g. more effective management of prescription refill requests)
  • Improves efficiency in prescribing and dispensing medications
  • Reduces prescription, transcription and dispensing errors
  • Removes the need for handling and storing of a physical paper prescription
  • Supplements delivery of telehealth services to ensure patient continuity of care
  • Provides an opportunity to protect community members and healthcare providers from exposure to infectious diseases (e.g. COVID-19)
  • Maintains patient privacy and integrity of personal information

Resources:

Readiness checklists:

 

Central and Eastern Sydney PHN has collated a list of   pdf Prescriber Ready (203 KB)  and   pdf Dispense Ready (147 KB)  lists to facilitate you in getting ready for Electronic Prescriptions. Readiness lists for both GPs and Pharmacies will be updated weekly, so please visit this page regularly. 

If your pharmacy or practice can issue electronic prescriptions, let us know by emailing us at eprescribing@cesphn.com.au and we will add your details to these lists.

 

Policies:

For further support, contact our Digital Health and QI team: eprescribing@cesphn.com.au