New website launched: Hearing Help

Hearing loss is often referred to as an ‘invisible disability’ due to there being no obvious early signs of symptoms. Did you know that it is estimated that one in six Australians is affected by hearing loss? This number is expected to rise to one in four people by 20501.

Last week, Australian Hearing launched a new free support service, to coincide with Hearing Awareness Week. The new website, called Hearing Help, is set to be a game changer, helping the millions of Australians who are impacted by hearing loss and find it difficult to seek impartial advice and support.

Whilst there are general medical helplines available in Australia, Hearing Help is the first that is purely dedicated to hearing, putting people directly in touch with a fully qualified hearing specialist, either over the phone or via live web chat, incurring no out-of-pocket expenses.

Gina Mavrias, Australian Hearing Chief Operating Officer, said the new service has been created to address the barriers that face many Australians with hearing loss, in today’s rapidly evolving society.

“Hearing Help is about making hearing advice convenient and easily accessible - whether that's browsing the website for resources, asking for help through online chat, or picking up the phone to chat directly with a hearing specialist. This way, we're not asking people to physically travel to a hearing centre.

“We can help with all manner of hearing associated questions. We can help people wanting information on hearing related conditions, such as tinnitus. We can share knowledge on the most technological advances on hearing devices, or help someone wanting to know how to get a hearing check.

Good hearing is essential to communication, but when it starts to decline, frustration can creep in. That’s one of the many reasons why we created Hearing Help; as a valuable support line for the entire family.

“We can help time-poor parents who appreciate instant access to information for their child. We can also help loved ones wanting to know how they can help their partner communicate again,” says Ms Mavrias.

In addition to the free phone and web chat support, Hearing Help is backed by a new resource hub, which also includes a free hearing test. Australians can call a fully qualified hearing specialist on Freecall 1800 740 301 or visit hearinghelp.com.au.


1. Listen Hear! Access Economics, https://audiology.asn.au/public/1/files/Publications/ListenHearFinal.pdf