Better access to NDIS through online forms and applications

11 May 2020

To ensure continuity in NDIS funded supports and services during the COVID-19 pandemic, the NDIA is temporarily broadening the flexible approach for low cost assistive technology (AT) items. Clients will be given better access to the NDIS through online forms and applications, and clients with packages will be able to use their funding for assisted technology.

NDIS participants will be able to use their existing NDIS funding to purchase an item if all of the following criteria are met:

  • the AT will maintain existing funded NDIS supports like a program or therapy
  • the provider of supports has confirmed in writing that the device is necessary to continue supports and services while maintaining physical distancing requirements
  • the AT is the lowest specification that will maintain funded supports
  • the participant does not already have the item, another suitable item or access to the item
  • the AT has not been funded by another service system (such as education or DCJ)
  • the AT or circumstances are not specifically excluded.

The NDIA is recommending participants (or child representatives) work with their existing providers to discuss the best way to receive services and supports while maintaining physical distancing – this may include using available technology, developing exercise programs participants can do at home or borrowing equipment and keeping in touch over the phone.

Online access to the ARF and Supporting Evidence Form

To better support people with disabilities to apply to the NDIS while maintaining physical distancing during the COVID-19 pandemic, the NDIA has made the Access Request Form (ARF) and Supporting Evidence Form available for download on the NDIS website

Potential participants can continue to apply to access the NDIS by:

  • Calling 1800 800 110, or
  • Emailing, or
  • Contacting their local LAC or NDIA office.