Coronavirus

Last updated 5:00 pm, 12 August 2020

Contents

Current situation

Snapshot

NSW coronavirus information: NSW Health webpage

NSW Testing criteria: Testing Advice

AHPPC: Latest Statements

News

ANU GP Survey - get involved
Please consider filling out ROUND 6 of the clinician survey on COVID-19 which closes tomorrow.  The response and capacity of primary care practices to deal with COVID as well as the ongoing impact of the pandemic on general practice is being tracked by ANU Medical School.  CLICK HERE TO ANSWER SURVEY The latest survey summary highlighted the lack of video telehealth being used in favour of telephone telehealth. For anyone wanting a very basic description of how to use video telehealth, see our Telehealth section. 

Information on testing at a glance: FAQ on COVID-19 testing

NSW Chief Health Officer Dr Kerry Chant recommends masks and the World Health Organisation has launched a #wearamask challenge on facebook

Active COVID-19 cases in Sydney: Regular updates here 

Sydney HealthPathways has a new COVID-19 – Child Assessment and Management pathway.

Due to increased demand, New COVID-19 Testing Clinics have OPENED/Changed location or hours - please check details

New COVID-19 multilingual resources have been released from NSW Dept Health focussing on asthma, arthritis and other diseases

Languages other than english: Multilingual Resources here explaining facts around COVID-19 in numerous languages  

28 July Amber alert: Latest infection control information from the Department of Health for both staff and community - this includes an FAQ on the wearing of masks.

Please ensure cleaning staff are aware of and follow: These principles

24 July: Change in NSW Health guidance regarding face mask usage
NSW Health has issued new guidance  requiring staff  in hospital and community health settings to wear a mask if they are within 1.5 metres of patients and are also advising patients to wear masks in these settings. The advice notes that mask use supplements other precautions such as hand hygiene and physical distancing. This poster describes the new requirements for staff. This poster has been designed for patients.

While there is no mandate requiring GPs, allied health and other non NSW Health clinicians to wear masks if within 1.5 metres of patients, this should be considered where physical distancing is not possible.

To request surgical and P2/N95 masks please use this form. To check if you are in the CESPHN area, refer to this PHN locator link

COVIDSafe APP is available in Arabic, Mandarin, Cantonese, Korean and Vietnamese

Business Support information updated Check small business COVID-19 recovery grants: (Apply before 16 August)

eOrdering pathology remotely is now available: Use this chart  to remotely eOrder pathology for patients. 

Useful Contacts

  • Healthdirect Coronavirus 24/7 Help Line (coronavirus only) 1800 020 080 
  • Healthdirect 24/7 Help Line (general health issues) 1800 022 222
  • Link to your local Public Health Unit 1300 066 055
  • Language translator needed? 131450

Sydney webinars/meetings 

Free 'Diversity Dialogues' webinar: Quality care from a physical distance
The focus of this panel discussion is delivering quality and culturally responsive telehealth services to people from culturally and linguistically diverse populations, through the pandemic and beyond. The Diversity Dialogues seminar series has been developed by the Health Consumers’ Council WA (HCC) for consumers and health service providers to explore ways to develop health services and patient care strategies that respond to cultural diversity.
Thursday, 3 September 1.00 pm - 2.30 pm AEST Register Now

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Masks

  • Surgical masks have been supplied in limited numbers to PHNs for general practice, community pharmacies, GP respiratory clinics, after hours GP home visiting services, medical deputising services and allied health professionals working in higher risk clinical areas who are exposed to at risk customers.
  • We have a small supply of P2/N95 respirators for those assessing and collecting specimens from patients with suspected COVID-19.
  • The Department of Health has advised that stocks from the National Medical Stockpile are limited and masks should only be used in accordance with the guidance provided by The Australian Health Protection Principal Committee (AHPPC).
  • CESPHN is only authorised to provide masks to general practices, community pharmacies, GP respiratory clinics, after hours GP home visiting services, medical deputising services and allied health professionals working in higher risk clinical areas. For further information see this fact sheet.

Allied health professionals are now eligible for limited access to the supply for the use of their staff when there is no available commercial supply and they are working in higher-risk clinical areas, and with higher risk vulnerable patients. Given the diverse nature of the allied health sector, when determining whether allocation of masks is appropriate, PHNs have been asked to consider:

  • The likelihood of the worker having direct or close contact with high-risk patients who are presenting with fever and/or respiratory symptoms.
  • The extent to which the allied health professional can manipulate their environment or practice method to reduce the chance of transmission.
  • The relative vulnerability of the patients that the allied health professionals are treating.
  • There remains an assumption that allied health professions will, where possible, not see patients with respiratory symptoms or at a higher risk of COVID-19 unless required to as part of their core business.
  • Other Health Care Providers including community service organisations requesting masks can email the National Incident Room: health.ops@health.gov.au. These requests must state your organisation's need for masks.

Advice from the Department of Health regarding masks for other key groups 

Aged Care

If Commonwealth funded aged care providers are experiencing shortages and are unable to obtain masks, you may request supply from the Stockpile by emailing AgedCareCOVIDPPE@health.gov.au.

NDIS and disability providers

If NDIS and disability support providers are experiencing shortages and are unable to obtain masks from any other source, the National Medical Stockpile may be able to provide a small supply to supplement existing supplies.

After disability support providers have explored alternative supply options, they can submit a request for supply from the National Medical Stockpile by emailing NDISCOVIDPPE@health.gov.au.

Non hospital-based specialists

High priority consideration will be given to providing masks to support necessary and urgent interventions for community/non hospital-based specialists whose assessments of, and interventions with, patients require close contact with patients, and particularly where aerosol generating procedures are involved. Masks are not routinely being made available to this group at this time

All other groups

People in other groups should continue to follow other infection prevention and control protocols, including social distancing, respiratory hygiene, frequent handwashing and regular cleaning of surfaces, including between patients if they are working in a health or other care field.

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COVID-19 Testing

Information on testing at a glance: FAQ on COVID-19 testing

Location and hours: Pathology testing (including self testing)

Location and hours GP Respiratory clinics

Location and hours: COVID-19 clinics (public)

  • NSW Premier Gladys Berejiklian's announcement from 24 April still relevant on widespread COVID-19 testing in NSW: "If you have symptoms, if you're worried you have COVID-19 or if you've been in contact with someone who may have it, please come forward and get tested"
  • Latest NSW Health: Testing beyond the suspect case definition may, based on the clinical and public health judgement of the treating clinician, include individuals with sudden and unexplained onset of one or more of the following symptoms. Loss of smell, loss of taste, runny nose, muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite. See CDNA national guidelines testing criteria here
  • Arrange Telehealth assessment of patients with respiratory symptoms if they meet the Suspect Case Definition. Arrange further assessment and testing, either at your practice (noting the infection control requirements and you will need to organise specimen collection) a pathology collection centre, coronavirus clinic, respiratory clinic or refer to your local emergency department
  • If you are notified of a positive COVID-19 test result, need advice, or have concerns about the ability of a patient to self-isolate, e.g. if they live in a residential facility, contact the Public Health Unit
  • In NSW calling 1300 066 055 will direct to your local Public Health Unit
  • South Eastern Sydney Public Health Unit - 9382 8333 After hours emergency - 9382 2222, ask for Public Health Officer on call
  • Sydney Public Health Unit - 9515 9420 After hours emergency - 9515 6111, ask for Public Health Officer on call

 

eOrdering pathology remotely

GPs are strongly encouraged to refer low risk patients with acute respiratory symptoms to a private pathology collection centre in the first instance.  These centres have good capacity and in most cases you will receive your patient’s test results back within 24 hours.

Use your usual forms, or use this chart to remotely eOrder private pathology for your patients. This could be through your clinical information system or logging in directly with the private pathology provider.  Remote ordering is ideal for telehealth consultations.

Only refer low-risk patients to private pathology collection centres.

  • Patients with moderate acute respiratory symptoms requiring an examination including fever, sore throat, cough, tiredness and shortness of breath can be referred to a GP Respiratory Clinic.
  • Unwell patients who may require hospital admission should be referred to a local emergency department immediately.

Please ask patients to wear a surgical mask whenever possible when going for a COVID-19 test.

 

COVID-19 pathology collection centres (GP referrals needed)

Self Testing for COVID-19:

Histopath delivers a test kit to your patient's home, the patient self collects throat and nasal swabs, and the courier returns the specimen to the Histopath lab. Most people can self collect, the only two contraindications are:

- A patient who would be unable to take a good quality swab by themself, or
- A patient who requires a COVID-19 clearance test for employment or for other medicolegal reasons

Referrals are made by fax to 9878 8300 or by email to covid@histopath.com.au
For more information and to download a referral form go to: http://www.histopath.com.au

 Eastern Sydney

  • Laverty Pathology Ground Floor, 164 Belmore Rd Randwick 
    Ph: 
    9314 6571 Fax: 9314 6571
    7.30 am - 4.00 pm Monday - Friday (must have GP referral)
  • Douglass Hanly Moir Pathology
    Hudson House, 131 Macquarie Street, Sydney 
    Ph: 9111 3405, 1800 026 622
    7.45 am - 3.00 pm Monday - Friday
  • Kyeemagh (a.k.a. the Brighton Le Sands) 'Drive-Through' COVID-19 testing
    ‘Fishos’ Club car park at Muddy Creek,
    100 Bestic Street,
    Kyeemagh
    operated by Histopath Diagnostic Specialists, no referral or appointment is necessary.
    9.00 am - 4.00 pm, Monday - Friday

Inner West Sydney

  • Australian Clinical Labs, Campsie
    Suite 101, 1st Floor, 308-312 Beamish St, Campsie 
    Ph: 02 9789 6220 Fax: 9787 1082 
    8.00 am - 1.00 pm
     Monday - Friday (patient must wear mask and have referral from GP)
  • Laverty Pathology, Earlwood
    293 Homer Street, Earlwood 
    Ph: 
    9558 1568 Fax: 9559 4287
    1.00 pm - 4.00 pm Monday - Friday (must have GP referral)
  • Medlab Pathology, Marrickville
    322 Marrickville Rd, Marrickville
    Ph: 02 8095 8990
    8.00 am - 1.00 pm Monday - Friday 
    Sat 8.00 am - 12.00 pm
  • Stanmore 4Cyte 'drive-through' pathology
    Side Carpark, Cyprus Community Club of NSW,
    58/76 Stanmore Rd, Stanmore
    Patient or Doctor to email Request Form to covid19@4Cyte.com.au OR telephone on 0435 085 052
    Each patient MUST have a pathology Request Form from their doctor
    See website for details: Stanmore COVID-19 testing
    8.00 am - 5.00 pm Monday - Friday
    11.00 am - 2.00 pm Saturdays and Sundays 

South Eastern Sydney

  • Hurstville 4Cyte 'drive-through' pathology
    Entry via Butler lane (rear of 8 Ormonde pde, Hurstville)
    See Instructions here
    Bring this attached request form
    Patient or Doctor to email Request Form to covid19@4Cyte.com.au
    Phone: 0434990083
    9.00 am - 5.00 pm Monday - Friday
    11.00 am - 2.00 pm Saturdays and Sundays
  • Medlab Pathology 'Drive-Through'
    Kingsgrove Community Centre Clinic
    ​30 Morgan Street, Kingsgrove
    medlab website
    8.30 am - 4.30 pm Monday - Friday
  • Laverty Pathology, Miranda
    125 Kareena Road, Miranda
    Ph: 0401 673 829 Fax: 8544 3771
    8.00 am - 3.00 pm Monday - Friday
    8.00 am - 12.00 pm Saturdays
  • Douglass Hanly Moir Pathology, Oatley
    111 Mulga Road Oatley
    Ph: 8650 1370 Fax: 9586 2420
    8.00 am - 4.00 pm Monday - Friday (appointment only)
  • Rockdale 4Cyte Pathology
    Rockdale Women's Sportsfield Carpark
    310W Botany st, Rockdale
    See instructions here
    Phone: 0478 196 136
    9.00 am - 5.00 pm Monday - Friday
    11.00 am - 2.00 pm Saturdays and Sundays
  • Laverty Pathology 'drive-through' Roselands
    Roselands Shopping Centre, 1 Roselands Drive, Roselands NSW
    (Red Level Carpark, COVID-19 Testing)
    8.00 am - 4.00 pm Monday - Friday 
    8.00 am - 12.00 pm Saturdays (Closed Public Holidays)
    See instructions here 

Testing centres in other regions can be found Here

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GP Respiratory Clinics 

GP Respiratory clinics will assess people with mild to moderate respiratory symptoms including fever, sore throat, cough, tiredness and shortness of breath. Regardless of whether COVID-19 testing is indicated, or a specimen is taken, the patient will receive clinical guidance about managing their respiratory symptoms. Patients attending clinics must make an appointment. 

Locations of Respiratory Clinics
  • Belmore Medical Respiratory Clinic
    481 Burwood Rd, Belmore
    10.00 am – 4.00 pm  Monday to Friday

    10.00 am – 1.00 pm Saturdays and Sundays
    Booking essential for all evening appointments website for Belmore Medical
    Phone: 97403211 Further information here: Respiratory Clinic

  • Inner West GP Respiratory Clinic
    21a Elliott Street, Balmain
    8.30 am – 6.00 pm Monday to Friday, 9.00 am to 1.00 pm Saturday
    Appointments can be made via this link 
    Explanatory video here - GPs wishing to contact this clinic, please call 9555 5035 (only GPs)

  • Bondi Junction GP Respiratory Clinic
    47 Spring St, Bondi Junction 
    9.00 am – 5.00 pm Monday to Friday 
    Appointments can be made via this this link or by calling 9194 2788
  • Lakemba GP Respiratory Clinic
    96 Haldon St Lakemba (access from Oneata lane)
    9.00 am - 5.00 pm Daily
    Appointments should be made via this link or by calling 9758 9848
    Information Poster (note hours are now every dayAND See magazine article featuring this clinic (page 6 and 7)
  • Kirketon Road Centre 'pop-up' Mobile testing service The Mobile Respiratory Clinic, operated by the Kirketon Road Centre, is a mobile, walk-in primary health care assessment and testing service for socially housed, homeless and/or disadvantaged people who are experiencing respiratory symptoms. See magazine article featuring this clinic (page 6 and 7)Children under 12 years old should attend Prince of Wales Hospital Clinic (if attending with parent being tested), or Sydney Children’s Hospital, Randwick for testing.The clinic will rotate between pop-up locations in South Eastern Sydney including:

    • Kings Cross Neighbourhood Centre, 50-52 Darlinghurst Rd, Potts Point (9.00 am - 4.00 pm, daily)
    • Walla Mulla Park, corner Forbes and Cathedral streets, Woolloomooloo: (Tuesdays 6.00 pm - 7.30 pm, Fridays 3.00 pm - 4.30 pm, Saturdays 2.30 pm - 4.00 pm)  
    • Eddie Ward Park, Northcott Estate, Belvoir St, Surry Hills: (Tuesdays 3.00 pm - 4.30 pm, Wednesdays 12.00 pm - 4.30 pm, Fridays 12.00 pm - 2.30 pm, Saturdays 11.30 am - 1.30 pm) 
    • Martin Place, Phillip Street: (Wednesdays and Fridays 6.00 pm - 7.30 pm) 
    • Elphinstone Reserve, South Coogee: (Mondays, 2.00 pm - 4.00 pm)
    • Outside The Hub at Lexington Place, South Maroubra: (Mondays, 9.15 am - 10.30 am, Thursdays, 9.15 am - 12.30 pm)
    • Namatjira Place, Chifley: (Mondays, 11.30 am - 12.30 pm)
    • Outside Kooloora Community Centre, Bilga Crescent, Malabar: (Thursdays, 2.00 pm - 4.00 pm)
    • Poets Corner, Redfern: (Tuesdays 12.00 pm - 2.00 pm, Saturdays 9.00 am - 11.00 am)
    • Wentworth Park under the arches, near Wattle St: (Tuesdays and Fridays, 4.00 pm - 5.30 pm)

    Flu vaccinations also available

    All centres are wheelchair accessible and testing is FREE. No need for referrals or appointments. Call 0429 802 381 or KRC on 9360 2766 for information - Further details on KRC testing times here

  • Double Bay Doctors 'Drive-Through' Clinic
    Jamberoo Lane (off William Street)
    9.00 am - 5.00 pm Monday-Friday
    1.00 pm - 5.00 pm Saturday
    9.00 am - 1.00 pm Sunday
    Ph: 93283100 online bookings here
    Appointment only. There is a $45 gap fee for this service (pensioners are bulk-billed). This service is for anyone experiencing respiratory symptoms or a temperature, regardless of the cause. There is a three-step process. 1. telehealth screening 2. Drive-thru 3. Results facebook page here
  • GPMaroubra 'Drive-Through' Clinic
    14 Meagher Ave Maroubra
    Appointment only and there is approx. a $52 gap payment (pensioners and concession card holders are bulk billed).
    The process is as follows:
    1. A telehealth screening consult is required prior to the test – Ph: 9311 9311 or online bookings here
    2. Drive-through test which is available from 1.00 pm - 1.45 pm Monday - Thursday
    3. Results provided over the phone the next day
  • Miranda 'Drive-through' Medical Centre COVID-19 clinic
    573 Kingsway
    Miranda.NSW. 2228
    enter Covid testing marquee from Penprase Lane
    Ph: 95401044 for an appointment
    8.00 am – 4.00 pm Monday - Friday, 8.00 am – 1.00 pm weekends
  • Helensburgh Respiratory Clinic
    129 Parkes Street,
    Helensburgh, NSW 2508
    Ph: 4294 1400 www.PSGP.com.au
    8.30 am - 12.30 pm Monday - Friday
  • Ryde GP Respiratory Clinic 
    11-17 Khartoum Road, Macquarie Park (Back car-park to Wise Clinic) 
    8.00 am - 12.00 pm and 1.00 pm - 5.00 pm daily
    Ph: 9216 7676
    Appointments can be made via this this link 
    The booking process can be found here - this can be printed off and provided to patients to help with appointments. Click link for map

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COVID-19 Testing Clinics (public)

Both children and adults require the same testing (although non-emergency children can preferably be taken to the Sydney Children's Hospital or Royal Prince Alfred Hospital for testing)

  • Caringbah COVID-19 Testing Centre
    348R The Kingsway, Caringbah (located next to the pedestrian access linking the Kingsway to the supermarket)
    The clinic is free and no referral or appointment required
    9.00 am - 4.00 pm, Monday - Friday, 9.00 am to 3.00 pm Weekends
    Closed on public holidays. (Please note the clinic is closed on the following dates due to the Caringbah Markets: Sunday 30 August, Sunday 27 September, Sunday 25 October, Sunday 29 November, Sunday 13 December)
    Restricted to school age children and older. Younger children to attend Sutherland Hospital
  • Canterbury Hospital
    575 Canterbury Rd, Campsie
    Outpatient department
    access via the main entrance
    8.00 am - 10.00 pm daily
  • Central Railway Station
    Shop 8, 1 Eddy Avenue, Haymarket, NSW, 2000
    8.30 am - 4.00 pm, Monday - Friday
  • Concord Hospital
    Hospital Rd, Concord West
    Across road from ED in Sports Institute Building
    8.00 am - 10.00 pm daily
  • Homebush 'Drive-Through' testing clinic
    opposite DFO, Bressington Park
    Underwood Rd, Homebush
    8.30 am – 4.00 pm daily
  • Hurstville Community Centre
    34 Woniora Road Hurstville
    No referral or appointment required
    9.00 am - 4.00 pm Monday - Friday
    9.00 am - 2.00 pm Weekends
    Closed on public holidays
    Testing available for children ≥10 years old. Otherwise, children <10 years old are referred to St George Hospital Emergency Department to be tested there
    Phone 9113 2150  (website link with translated information included)
  • Prince of Wales Hospital
    Access via Building 14B Avoca St, Randwick
    No age restrictions for children although children will only be tested if they are with a parent that also requires testing. Generally, children and definitely toddlers, are referred to the Sydney Children's Hospital Randwick
    10.00 am - 8.00 pm daily (from Monday 17 August, the time will change to 9:00am – 7:00pm)
  • Redfern Health Centre
    103 – 105 Redfern St
    9.00 am – 4.00 pm Monday - Friday

  • Royal Prince Alfred Hospital
    Building 25 at the end of Salisbury Rd, Off
    Missenden Rd, Camperdown Follow signs from the main hospital
    Behind the Chris O'Brien Lifehouse
    8.00 am - 10.00 pm daily
  • Roselands 'Drive-Through' clinic
    Roselands Shopping Centre open air car park
    Off Roseland Avenue, Roselands
    Monday 13 July to Sunday 9 August
    10.00 am to 4.00 pm, 7 days a week more information here
  • Rozelle 'Drive-Through'
    University of Tasmania car park (Rozelle Campus)
    Corner of Church and Glover streets
    Entry off Church St
    Rozelle
    8.30 am - 4.00 pm daily
    No referral needed/ No appointment needed
  • St George Hospital
    Gray Street Kogarah
    Test children ≥10 years old if able to comply with PPE and follow instructions for the testing procedure prior to entering the clinic. Children <10 years old are referred to the St George Hospital Emergency Department to be tested there 
    8.00 am - 6.00 pm daily
  • St Vincent’s Hospital (East Sydney Community and Arts Centre)
    34 Burton St, Darlinghurst (enter from Palmer St entrance)
    Children must be ≥16 years old. Otherwise they should attend Sydney Children's Hospital, Randwick for testing
    9.00 am - 4.00 pm daily
  • St Vincents Bondi Beach 'pop-up' clinic, Bondi Pavilion
    Children must be ≥5 years old. Children under 5 years old should attend Sydney Children's Hospital, Randwick for testing
    9.00 am - 4.00 pm daily
  • St Vincent's Bondi Beach 'Drive-Through' car park clinic
    Park Drive North, Bondi Beach car park.
    Children must be ≥5 years old. Children under 5 years old should attend Sydney Children's Hospital, Randwick for testing
    9.00 am - 4.00 pm daily
  • Summer Hill 'Drive-Through' clinic
    7 Prospect Rd, Summer Hill
    Stop at covered area and wait for staff instructions
    8.30 am - 4.00 pm daily
  • Surry Hills, Albion Centre 'Pop-Up' COVID-19 testing clinic
    150 Albion Street, Surry Hills (corner Crown st and Albion st)
    9:00 am - 4:00 pm daily
    Testing for children aged 5 years and over. For children under 5, please refer to Sydney Children’s Hospital information

  • Sutherland Hospital testing clinic
    Ground Floor, old Emergency Department, Kareena Road entrance, then follow signs from ED
    No age restrictions for children
    8.00 am - 8.00 pm daily
  • Sutherland 'Drive-Through' COVID-19 Testing Centre
    Sutherland basketball stadium car park at the rear of Sutherland Leisure Centre, opposite Waratah Park (off Old Princes Highway and accessed via the roundabout on Rawson Ave)
    No referral or appointment required
    Children must be ≥5 years old. Children under 5 years old should attend The Sutherland Hospital Emergency Department for testing
    9.00 am - 4.00 pm Monday to Friday, 9.00 am - 2.30 pm Sundays (Closed on public holidays)
  • Sydney CHILDREN’s Hospital, Hospital Rd, (Off High Street and around the corner from children's emergency) Randwick
    The COVID-19 Assessment Clinic will review Children with mild respiratory symptoms and assess the need for COVID-19 swab.
    The clinic is staffed by Paediatric trained medical and nursing staff
    10.00 am - 8.00 pm, seven days per week - No appointment required
  • Sydney Eye Hospital
    8 Macquarie St, Sydney (follow signs)
    Children ≥1 can be tested here. Children less than one should attend Prince of Wales Hospital Clinic (if attending with parent being tested, or Sydney Children’s Hospital, Randwick for testing
    10.00 am - 6.00 pm Monday to Friday Outside of these hours, you can attend the Emergency Department

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Infection control advice

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Home isolation

  • All people arriving in Australia from any country must self-isolate for 14 days. This means no activities outside the home except for seeking medical care 

  • People who are isolated at home should not go to work, should not go to school, should not use public areas, and they should not use public transportation or taxis. Should a person isolated at home require medical care, wherever possible they should call first.

  • Appropriate contacts are their GP, local emergency department, coronavirus helpline 1800 020 080 or the Healthdirect helpline on 1800 022 222

  • Healthcare workers who develop fever and respiratory symptoms must isolate themselves immediately and seek medical attention as soon as possible Download fact sheet here

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Telehealth MBS Items

MBS

 General Practices

  • From 13 March 2020 to 30 September 2020 (inclusive) Medicare-subsidised Telehealth services will be expanded for all Australians
  • From 20 July 2020, it will be a legislative requirement that GPs and Other Medical Practitioner (OMP) working in general practice can only perform a telehealth or telephone service where they have an existing relationship with the patient. There are limited exemptions to this requirement.
  • The GP bulk billing incentive will double for GPs to look after pensioners, under-16s and concession card holders
  • The Quality Improvement Practice Incentive Payments (PIP QI) will also be doubled in May and August to ensure practices stay open to provide face to face services where they are essential for patients with conditions that can’t be treated through telehealth. Practices that stay open for a minimum of four hours a day (or for part time practices for an average of 50% of their normal practice opening hours) are eligible. For more information, please refer to Telehealth services primary care package practice incentive payments

e-Prescribing Medication

 Frequently Asked Questions   

Mental Health Services

  • From 13 March 2020 to 30 September 2020 (inclusive) Medicare-subsidised Telehealth services will be expanded for all Australians. 24 new MBS items for Telehealth mental health services are available.
  • COVID-19 Temporary MBS Telehealth Services Updated 21 July

For any enquiries please email us at telehealth@cesphn.com.au and our Telehealth Support team will quickly respond. We are here to assist you with expert practical advice.  

Telehealth Resources

As part of our ‘vox pop’ series on primary health care workers in the CESPHN region, we speak with GP and telehealth expert Dr Amandeep Hansra who gives us her insights into video telehealth (VTH) and where it is heading.

Here is a summary of her main points:

  1. Video Telehealth (VTH) is available through many platforms either through an existing patient booking system or as a separate package.
  2. The price of VTH can range from being free to being very high.
  3. Some VTH platforms (such as Healthdirect video call) are specifically designed for health consultations.
  4. There are numerous companies offering VTH so when making the decision as to which platform you use, do a checklist. This includes price, waiting room function, ability to add extra people (such as a specialist or family member), and compatibility with existing patient booking system. Increasingly, other issues will become important. These are end to end encryption, privacy, information storage, business ownership and the country where data is hosted.
  5. It is possible MBS item numbers for VTH will be linked to secure systems that are hosted in Australia in the future.
  6. The most efficient way to set up VTH is for all staff to talk through their needs and then for the practice manager to set up the system so that the GPs only need to press on a link that is sent to them for a VTH consultation to begin according to the booking.
  7. VTH should be as simple as a patient making a normal booking over the phone (or online from the doctors website booking system) and then at the time of the VTH consultation, both the doctor and the patient pressing on the link (organised by the practice manager) and for the VTH consultation to begin.
  8. In the same way as some face to face consultations go overtime, some VTH bookings also go overtime. The VTH platforms have waiting rooms with alert calls so that the next patient can be alerted if the doctor is running late.
  9. Payments are organised by the practice staff as usual. Some patients will be bulk billed and others with use their credit card in the same way as they do for any other service.

Practice Nurses

New Telehealth Items: are now available for a practice nurse or an Aboriginal and Torres Strait Islander health practitioner (mirroring items 10987 and 10997)  to provide ongoing care to chronic disease patients during COVID-19.  

As part of our ‘vox pop’ series on primary health care workers in the CESPHN region, we speak with St George after hours practice manager Leone Smith who gives us her insights into working as a GP practice manager 

Healthdirect Video Call service

We are pleased to announce that the Healthdirect Video Call Service Pilot Program has been refunded by the Department of Health until 30 June 2021. Practice managers can register for a free licence on behalf of their general practice here.

This includes GPs, AHPs, Mental Health and Aged Care providers, partaking in the PHN Video Call Service Pilot Program. However, it is being reviewed to re-focus on supporting areas of need for primary care. What these areas of need will look like is being determined by the Commonwealth Dept of Health therefore, the eligibility criteria for this Program will change at 30 September 2020.

Advice about these changes for your PHN and GPs, Allied Health, Mental Health and Aged Care networks, will be provided as soon as information becomes available from the Commonwealth Dept of Health.

PHNs participating in the Healthdirect Video Call Service Pilot Program are still able to access the Healthdirect Video Call platform and onboard services as per their approved application until 30 September 2020.

 View this short video to learn more about the Healthdirect Video Call service

If you are interested in being set up, please complete the New Clinic Application Form and send it to telehealth@cesphn.com.au. We can get you up and running in a day. 

HealthDirect Video Call Service resources:

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Resources for General Practice 

  • Check-In with your GP marketing resources available: Fear of COVID-19 has meant many patients are delaying or avoiding seeing their GP. As a result, many are missing out on important health checks and potentially missing early diagnoses. It is now safe for patients to visit their general practice and patients also now have the convenient option of telehealth. We have developed some messaging your practice could use to ensure your patients stay in touch and get the care from you that they need. Our full resources package is here for you to use

 

Supporting Women 

BreastScreen NSW has now resumed breast screening. Details here in this PINK document  contact BreastScreen NSW on 132050

RPA Women and Babies/Canterbury ANSC Update: Information here

Royal Hospital for Women ANSC Update: Information here

St George/Sutherland ANSC Update: Information here

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HealthPathways

  • Join Dr Martina Gleeson, an experienced GP, registrar supervisor and GP Clinical Lead for HealthPathways South Eastern Sydney, introducing HealthPathways South Eastern Sydney and showing you where to find the latest pathways specific to COVID-19.
  • Similar pathways exist on Sydney HealthPathways so if your practice falls within SLHD please access their site for localised information and responses.

The South Eastern Sydney HealthPathways and Sydney HealthPathways now include information on management of coronavirus. New users will be able to request access on their local HealthPathways home page. To access these Pathways use the following links:

South Eastern Sydney: Community Health Pathways

Sydney: Community Health Pathways

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Education: Videos and webinars

UPCOMING Sydney Webinars

Free 'Diversity Dialogues' webinar: Quality care from a physical distance
The focus of this panel discussion is delivering quality and culturally responsive telehealth services to people from culturally and linguistically diverse populations, through the pandemic and beyond. The Diversity Dialogues seminar series has been developed by the Health Consumers’ Council WA (HCC) for consumers and health service providers to explore ways to develop health services and patient care strategies that respond to cultural diversity.
Thursday, 3 September 1.00 pm - 2.30 pm AEST Register Now

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Previous recordings to WATCH now 
  • CESPHN COVID-19 Update (1 hour, 50 minutes)
    This is the third in our series of COVID-19 updates facilitated by our board chair Dr Michael Wright.
    Speakers are:
    Dr Fiona Martin, MP Member for Reid on the government perspective
    Professor Marylouise McLaws, UNSW School of Public Health and Community Medicine on looking to the future – possible COVID scenarios
    Dr Martina Gleeson, GP and Clinical Editors HealthPathways on creating a COVID-safe practice
    Dr Michael Bonning, GP and Clinical Director Inner West GP Respiratory Service on working in a COVID-safe practice – treatment of patients with an acute respiratory condition
    28 July Watch youtube recording here
  • RACGP COVID-19 update webinar (I hour)
    Dr Charlotte Hespe, Dr Penny Burns, Dr Kerry Chant, Dr Danielle McMullen
    28 July Watch youtube recording here
  • COVID-19 and palliative care (57 minutes)
    Join us for this live webinar on COVID-19 and palliative care.
    Find out about: Advanced care planning - how to start discussions, what is important?
    Symptom management for COVID-19 for when death is anticipated in Residential Aged Care Facilities
    Q&A time with a geriatrician
    Speakers: A / Professor Ghauri Aggarwal, Head, Dept. of Palliative Care, University of Sydney, and
    Gina Fletcher, Sydney Local Health District Palliative Residential Aged Care Facilities Clinical Nurse Consultant
    Target audience: GPs, PNs, RACFs (managers and RNs) in SLHD
    15 July Watch youtube recording here
  • NSW Health COVID-19 update webinar (1 hour)
    Speakers include RACGP NSW&ACT representatives and NSW Health Public Health leaders.
    In this update we will be covering the latest developments in COVID-19, the emerging likelihood of a COVID-19 immunisation and what this will look like, and the current Flu and Pneumonia vaccinations and how this fits into the COVID response.
    7 July Watch youtube recording here
  • Treating anxiety in general practice (1 hour, 13 minutes)
    Dr Martin Cohen will speak on:
    Generalised anxiety
    Social anxiety
    Panic attacks and post-traumatic stress disorder
    Pharmacology and management
    Target audience: GPs
    6 July Watch youtube video here
  • Domestic and Family Violence: during COVID-19 and beyond (1 hour, 29 minutes)
    Addressing family violence in the primary care setting will always be complex and confronting, but in this new world of telehealth and decreased face-to-face consultations, how do we as GPs identify and help patients at risk of abuse?
    CESPHN are proud to present Christina Antonas and Mireille Schlesinger to discuss the complexities of dealing with family violence and tips for how to manage in the primary care setting. more information here
    Target Audience: All health professionals working with the CESPHN region
    30 June Watch youtube recording here
  • Redefining your product for your recovery (56 minutes)
    This webinar runs through the product frameworks you need to consider when returning to business as usual after the Covid-19 disruption.
    26 June Watch youtube recording here
  • Asthma Management and Best Practice (1 hour, 4 minutes)
    This Webinar Series will cover the essentials of best-practice asthma and respiratory management for primary care health professionals. Topics covered include Australian Asthma Handbook, pathology of asthma, triggers, diagnostic & management principles, asthma action plans, telehealth appointments, asthma and COVID 19 guidelines
    18 June Watch youtube recording here
  • Incorporating Telehealth into your Service: Realise Business with Michelle Tayler (1 hour)
    If you’re an allied health, dental or medical practitioner and want to learn how to adapt your business model to incorporate telehealth services and promote your use of telehealth, this is the webinar for you!
    18 June Link to zoom recording to watch here
  • COVID-19 Sterilisation and Instrument Processing – the latest update (1 hour, 50 minutes)
    This webinar is presented by Margaret Jennings, a microbiologist, antimicrobial, infection prevention and sterilisation educator.
    For: GPs, PMs, PNs, practice staff, allied health working in line with RACGP infection prevention standards
    17 June Watch youtube recording here
  • COVID-19 Infection Prevention and Control – the latest update (1 hour, 54 minutes)
    This webinar is presented by Margaret Jennings, a microbiologist, antimicrobial, infection prevention and sterilisation educator.
    For: GPs, PMs, PNs, practice staff, allied health working in line with RACGP infection prevention standards
    17 June Watch youtube recording here
  • Chronic Disease Management and the use of MBS Items (54 minutes)
    Join us in further reinforcing and upskilling Chronic Disease Management utilising GP Management Plans and Team Care Arrangements, to be presented by Nick Cantwell, Manager, Practice Support and Development at CESPHN.
    Target audience: GPs, AHPs and PNs
    16 June Watch youtube recording here
  • Kawasaki Disease and other Inflammatory Disorders: Chris O'Brien Lifehouse CPD series (1 hour, 31 minutes)
    Presenters: Dr Bella Shadur, Paediatric allergist and Immunologist, The Children's Clinic
    Health Pathways update and demonstration
    Target audience: GPs *Please note GP Registrars who wish to register for CPD events and do not have a member number will need to contact the CPD Department on 1300 986 991
    Contact Bertha Harvey b.harvey@cesphn.com.au
    11 June Watch youtube recording here
  • Health post COVID-19: Grattan Institute (1 hour)
    Australia has not yet won the battle against COVID-19, and coming out of lockdown risks a second wave of infections. Grattan Institute modelling shows that reopening shops, schools, and workplaces heightens the risk of new infections, especially if people think the threat is over and ignore social distancing rules. Workplaces are particularly high risk and should be re-opened slowly, with as many people as possible continuing to work from home to minimise the potential for the virus to spread. 
    10 June Watch youtube recording here
  • NSW Health COVID-19 update webinar (1 hour and 3 minutes)
    Speakers include RACGP NSW&ACT representatives and NSW Health Public Health leaders. NSW
    Topics will cover the latest developments in COVID-19
    Speakers include: Chief Health Officer, NSW Ministry of Health Dr Kerry Chant, NSW Chief Paediatrician and emergency specialist Dr Matthew O'Meara.
    27 May Watch youtube recording here
  • Supporting, testing and treating people with intellectual disability through COVID-19: Free Webinar (55 minutes)
    This event is free and open to all GPs and health professionals practicing within the CESPHN region
    Dr Jacqueline Small Developmental Paediatrician and Clinical Lead, Specialised Team for Intellectual Disability Sydney (STRIDES) and Ms Merryn John, Program Manager South Eastern Sydney Specialised for Intellectual Disability Health Team.
    13 May Watch youtube recording here
  • NSW Health COVID-19 update webinar (52 minutes)
    RACGP Speakers Dr Charlotte Hespe, Dr Penny Burns
    NSW Ministry of Heath speakers Dr Kerry Chant, Dr Nigel Lyons, Prof Domenic Dwyer
    12 May Watch youtube recording here
  • COVID-19 Telehealth in Primary Care (60 minutes)
    Panellists: Ms Karen Finnin (physiotherapist and digital health consultant), Ms Ros Knight (clinical psychologist and President of the Australian Psychological Society), Mr Chris Campbell (General Manager of Policy and Engagement at the Pharmaceutical Society of Australia), and Dr Amandeep Hansra (GP and digital health consultant). Faciitated by CHF Policy Director, Jo Root.
    8 May Watch youtube recording here Note that the video has been updated to include closed captioning. For more information email a.egeland@chf.org.au
  • CESPHN Update webinar COVID-19 (2 hours)
    Facilitated by Dr Michael Wright
    Topics covered include:
    - Overview what’s happening in our region
    - Monitoring of people diagnosed with COVID-19 in community (Local Health District vs GP role)
    - HealthPathways demonstration
    - Telehealth – practical guidance on managing patients with COVID-19
    - Guidance around using PPE (LHD infection control CNC)
    - CESPHN support and resources
    - Panel discussion and Q&A
    22 April Watch youtube recording here
  • Healthdirect information video (6 minutes)
    Using Healthdirect Video Call service: how to?
    Watch video here
  • COVID-19 and pregnancy - Keep in contact with your doctor (1 minute and 7 seconds)
    Prof Michael Nicholl
    Watch youtube recording here
    19 April
  • Update on the Australian Government's response to the Coronavirus pandemic: Mental Health Practitioners (30 minutes)
    This webinar is part of a series, hosted by Professor Michael Kidd AM, to update primary care workers on the COVID-19 response. Professor Kidd was be joined by CEO of the National Mental Health Commission Christine Morgan, and First Assistant Secretary in the Mental Health Division Mr Mark Roddam.
    15 April Watch recording here
  • Message to local GPs about Respiratory Clinics: Dr Michael Bonning (3 minutes)
    This video provides GPs and other health professionals with an overview of GP Respiratory Clinics  
    and how to work together to provide services to local communities.
    15 April  Watch youtube recording here
  • How to prepare for and implement Telehealth (1 hour, 28 minutes)
    Critical success factors for clinicians - Amandeep Hansra, David Triska
    9 April Watch zoom recording here
  • CESPHN Immunisation update - Find out about the latest updates on immunisation for 2020 (1 hour, 20 minutes)
    Topics include: The National Centre for Immunisation Research Surveillance (NCIRS) presents on the latest findings surrounding immunisation, including coronavirus, what to expect for the 2020
    8 April Watch youtube recording here
  • CESPHN Video Simple step-by-step guide to setting up skype for Telehealth (4 minutes)
    1 April Watch video here
  • Telehealth webinar - familiarisation with Telehealth (1 hour, 31 minutes)
    Panelists:
    – Professor Trish Greenhalgh (Primary Care Health Sciences, University of Oxford, UK)
    – Dr Amandeep Hansra (GP, Bondi Doctors, NSW, Australia)
    – Dr Neale Fong (WA Country Health Service Board Chair, WA, Australia, and medical practitioner)
    – Karrie Long (School of Nursing and Midwifery, La Trobe University and Director, Nursing Research Hub, The Royal Melbourne Hospital, Victoria, Australia)
    – Dr Daniel Stefanski (Staff Specialist Infectious Diseases Physician, Queensland Health, Queensland, Australia).
    24 March Link to zoom recording to watch here
  • In Home and Community Aged Care COVID-19 Preparedness Webinar (2 hours)
    This webinar was hosted by the Minister for Senior Australians and Aged Care, Senator the Hon Richard Colbeck. Its purpose was to discuss COVID-19 preparedness with home care providers, Community Home Support Programme (CHSP) Providers and the assessment workforce. Discussions included:
    Update on the Australian Government’s response to COVID-19
    Infection control in aged care home care environments
    Epidemic planning for the home care environment
    Health Plan to fight COVID-19.
    13 March Watch video here
Previous recordings to LISTEN to now
  • Healthed Podcast: Going Viral - Domestic Violence during lockdown (27 minutes)
    Host: Dr Harry Nespolon, RACGP President
    23 April Listen to recording here
  • A digital approach to mental health: Flip the Clinic (1 hour and 26 minutes)
    University of Sydney's Brain and Mind Research Centre. Hosted by Dr Norman Swan
    8 April Listen to recording here
  • The Clinical course of COVID-19 Diabetes and Hypertension (23 minutes)
    2 April Host: Dr Harry Nespolon, RACGP President  Listen to recording here 
Links to webinars that need REGISTRATION (including CESPHN's Telehealth series)
  • General Practice Triage during COVID19
    Presented by Medics for life
    Learning Outcomes: Understand the risks and limitations associated with telehealth.
    Manage the triage of patients seeking general practice care; including appropriate referral and determination of patients that can be safely managed using telehealth processes.
    Target audience: GPs, PMs, PNs, PS and AHPs
    *Please note GP Registrars who wish to register for CPD events and do not have a member number will need to contact the CPD Department on 1300 986 991
    21 July Contact here for further information
  • Impact of COVID-19 on the medical workforce
    Learn about the latest evidence on the effects the COVID-19 pandemic on doctors’ working patterns, mental health and finances.
    ANZ-Melbourne Institute: Moderated by Richard Grayson, Head of Health, ANZ Commercial Banking, attendees will have the opportunity to engage in an active discussion with report author Professor Anthony Scott, Melbourne Institute: Applied Economic & Social Research and special guest Professor Michael Kidd AM, Principal Medical Advisor & Deputy Chief Medical Officer, Department of Health.
    Health Sector Report Launch Webinar
    16 July Contact here for further information
  • Leading Quality Improvement and Change post COVID-19 - episode VIII: webinar with Katrina Otto
    This webinar will discuss rapid quality improvements and explore re-invigorating pre COVID Quality Improvement activities using QI methodology. 
    A recording will be available after the event and accessible (along with previous CESPHN & Train IT Medical recordings) via: courses.trainitmedical.com.au 
    Target audience: GPs, Practice managers, Practice Nurses and Practice staff
    9 July Contact link here for further information or Access Telehealth webinar with Train IT Medical using the access code: AsyJe88h Instructions here
  • Grow Your Business in your COVID-19 recovery: Business Connect webinar (Free)
    If uncertainty has become certain, what are the things that you can control or influence to stand out, and lead, in this shifting environment? In this webinar we will cover 5 essential strategies in your online presence and online marketing to help you get known and grow your business in your COVID 19 recovery, and beyond.
    24 June Contact link here for further information
  • Maximising benefits of digital health changes - episode VII: webinar with Katrina Otto
    This webinar will focus on upcoming digital health technology changes and strategies for continual change management.
    Prepare for upcoming industry changes in relation to Secure Messaging and medication management (including My Health Record)
    Take the next step towards telehealth efficiency
    Maximise use of digital health technologies for data driven improvement
    Create Quality Improvement activities in relation to practice improvement and patient engagement and meet incentive payments
    A recording will be available after the event and accessible (along with previous CESPHN & Train IT Medical recordings) via: courses.trainitmedical.com.au
    Target Audience: GPs, Practice Managers, Practice Nurses and Practice staff
    22 June Contact link here for further information or Access Telehealth webinar with Train IT Medical using the access code: AsyJe88h Instructions here
  • ​RACGP NSW&ACT/NSW Health Public Health Update
    In this update we will be covering the latest developments in COVID-19, the emerging likelihood of a COVID-19 immunisation and what this will look like, and the current Flu and Pneumonia vaccinations and how this fits into the COVID response.
    11 June Contact link for further information
  • CESPHN Telehealth webinar episode VI: Electronic transfer of prescriptions using Best Practice Software (including My Health Record)
    1. Learn about the changes in the prescribing process in Bp Premier
    2. Discuss the use of the token model and patient impact of changes to electronic prescribing
    3. Explore ideas for improved use of My Health record for medication management
    Target audience: GPs and PMs - For more information email b.harvey@cesphn.com.au
    2 June Access Telehealth webinar with Train IT Medical using the access code: AsyJe88h Instructions here
  • Improving Care Coordination in Aged Care
    Central and Eastern Sydney PHN (CESPHN) and the Australian Digital Health Agency (ADHA) invites you to a webinar to present a range of emerging and complementary digital health technologies which can be utilised to improve care coordination within the residential aged care sector.
    Digital health tools such as My Health Record, secure messaging and telehealth can contribute to safer use of medicines, better decision support for treating physicians and improved transition of care for residents. This event will provide an opportunity for RACF staff, medical practitioners, specialists and allied health providers, including both supply pharmacists and accredited pharmacists, to discuss the ways these tools might be leveraged to improve clinical outcomes within the RACF setting. 
    2 June Contact link for further information
  • CESPHN Telehealth webinar episode V: Electronic transfer of prescriptions using MedicalDirector (including My Health Record)
    1. Learn about the changes in the prescribing process in MedicalDirector
    2. Discuss the use of the token model and patient impact of changes to electronic prescribing
    3. Explore ideas for improved use of My Health record for medication management
    Target audience: GPs and PMs - For more information email b.harvey@cesphn.com.au
    28 May Access Telehealth webinar with Train IT Medical using the access code: AsyJe88h Instructions here
  • Electronic Prescribing - Update for prescribers (Australian Digital Health Agency)
    Electronic prescribing provides an option for prescribers and their patients to have a digital prescription as an alternative to a paper prescription. The session will also address the fast track electronic prescribing initiative announced as part of the COVID-19 National Health Plan and will focus on core EP capabilities and workflow aspects related to prescribers. Contact email: n.croker@cesphn.com.au
    27 May Contact link here for further information
  • Diabetes doesn't stop for COVID
    This 1-hour keynote webinar will outline pragmatic ways that GPs play crucial roles in proactively managing diabetes during this pandemic.
    The keynote presenters will show participants how to identify diabetes 'red flags' during this pandemic, and provide simple steps, resources and tips that will promote optimal diabetes patient health and address individual patient risks. More information here
    20 May Contact link here for further information
  • Cancer in the time of COVID19 - Webinar
    Chris O`Brien Lifehouse panel of cancer specialists will provide guidelines for shared care model in managing cancer patients going through treatment and surgery during the COVID 19 pandemic.
    Submit any questions by Wed April 29th to events@cesphn.com.au for the panel discussion during the webinar session.
    5 May Contact link here for further information
  • Electronic Prescribing – Update for Prescribers 
    Electronic prescribing provides an option for prescribers and their patients to have a digital prescription as an alternative to a paper prescription. The session will also address the fast track electronic prescribing initiative announced as part of the COVID-19 National Health Plan and will focus on core EP capabilities and workflow aspects related to prescribers.
    29 April Contact link here for further information
  • ASHM Webinar: Mental Health First Aid during COVID-19
    Join Clinical Psychologist Ms Ruth Hennessy and General Practitioner Dr David Baker, as they discuss the mental health issues raised by patients and how the healthcare worker can help patients deal with the challenges posed by COVID-19.
    29 April Contact link here for further information
  • Privacy Law and Cyber Security
    A free webinar that will cover the collection, use and disclosure of COVID related health information. Justice Connect 'Not-for-Profit Law' COVID-19 series. Join lawyers Juanita Pope and Mae Tanner for a live 30 minute webinar followed by a 15 minute offline Q&A.
    28 April  Contact link here for further information
  • CESPHN Telehealth webinar episode III -Telehealth Basics with Katrina Otto, (Principal & Owner of Train IT Medical).
    Learning Objectives:
    1. Prepare your software
    2. Further develop understanding of new COVID-19 telehealth and telephone MBS item numbers
    3. Consider practicalities for effective telehealth consultations
    4. Learn tips & tricks from experienced telehealth practitioners.
    24 April, Access Telehealth webinar with Train IT Medical using the access code: AsyJe88h Instructions here
  • COVID-19 pandemic: Prioritising the mental and physical health and well-being of people with disability. Gordon Duff, General Manager, Sector Development and Research, NDS, will lead an important dialogue with an esteemed panel of health and disability experts
    23 April Contact link here for further information
Links to relevant video LIBRARIES

Link to CESPHN's full video library here

Link to Australian Government COVID-19 video library

Link to NSW Dept Health COVID-19 videos

Link to RACGP upcoming webinars

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Allied Health Professionals

Allied health professionals are now eligible for limited access to the supply of masks for the use of their staff when there is no available commercial supply and they are working in higher-risk clinical areas, and with higher risk vulnerable patients.

Free technology help available: Help for allied health professionals and patients to connect online

 Videos/webinars and other information

  • Electronic prescribing. It’s the topic on every pharmacist (and prescriber’s) mind. Thanks to COVID-19 we’ve seen unprecedented demand for, and uptake of, this service. But what does it mean for you as a pharmacist?
    Join us as we hear from the Australian Digital Health Agency as we discuss everything you need to know about electronic prescribing.
    This webinar is free for all pharmacists – you don’t need to be a PSA member to attend.
    13 May Contact link here for further information
    For: Pharmacists Contact email: n.croker@cesphn.com.au
  • Overview of electronic prescribing for dispensers
    This session will provide an overview of electronic prescribing (EP) including the fast track electronic prescribing initiative, in response to COVID-19 National Health Plan. Presenters will focus on core EP capabilities, workflow aspects related to dispensers and highlight what organisations require to start using electronic prescribing
    28 April Contact link here for further information
  • COVID-19 Response Update for Allied Health Practitioners - Dept Health
    Presentations by Professor Michael Kidd (Deputy Chief Medical Officer, Department of Health)
    and Alison McMillan (Chief Nursing and Midwifery Officer, Department of Health)
    23 April  Watch video here
  • COVID-19 Response update for primary care and allied health,  
    9 April Watch video here
  • COVID-19 response update for allied health practitioners, 
    2 April Watch video here

  • COVID-19 response update for allied health practitioners 
    26 March  Watch video here

  • NSW Health Guidance for home visiting and scheduled Outpatient clinics
    Infectious/diseases, Community and Outpatients
    While the above resource is not specific to allied health professionals, the information is equally relevant to allied health professionals conducting home visits or working in Outpatient clinics.​​ The below information will be updated regularly by NSW Health to ensure clinical advice remains up to date during the COVID–19 situation.

  • Screening and managing patients who may have COVID-19
    Infectious disease and Outpatient Guidance
    This information relating to Outpatient clinics may be used in a primary care context to assist with the screening and management of patients who may have COVID-19

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Aged Care providers

RACF PPE: Ordering Process
 
For RACFs requiring PPE please follow the process below:
  • There is an email address to escalate requests for PPE for RACFs agedcarecovidppe@health.gov.au

  • All requests will be triaged by the Department of Health with priority given to facilities, programs and workers where there has been a confirmed case of COVID-19.

  • The following information must be provided in your email request:
    • the facility, program or service requiring PPE
    • if you have had a confirmed case of COVID-19 at your facility, program or service
    • types and quantities of PPE required – please note, only masks are available at this stage and other PPE will be provided when available
    • details of other suppliers you have attempted to source PPE stock from
  • Coronavirus guidelines for outbreaks in residential care facilities Australian Government Information on COVID-19
  • Resources from the Aged Care Quality and Safety Commission for Aged Care Provider

NSW Health Advice for Residential Aged Care Facilities:

Residents of residential aged care are at increased risk of COVID-19 infection and are more vulnerable to serious complications if they do become infected.

This is the latest advice from NSW health on aged care

COVID-19 Aged Care Support Program: The COVID-19 Aged Care Support Program will reimburse eligible aged care providers for eligible expenditure incurred on managing direct impacts of COVID-19. The Program will run over 2 years from 2019-20 to 2020-21. The Program will assist Residential Aged Care, National Aboriginal and Torres Strait Islander Flexible Aged Care Program and Home Care Package providers that are subject to direct COVID-19 impacts  to deliver continuity of safe quality care for consumers. For information please see the grant connect web site.

Webinar: In home and community aged careCOVID-19 preparedness

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Resources for Community providers

 Advice for employers from the Australian Government Department of Health

  • Can staff go to work?
  • What should I tell my staff?
  • What precautions should I take when cleaning?
  • Can food and water spread coronavirus?
  • How to prevent the spread of coronavirus

Supporting People to Stay Infection Free - e-learning module

Disability Services Consulting has released a free eLearning module covering theory and lots of practical strategies for preventing and controlling infections. This 30-minute eLearning module is specifically designed for the Australian disability workforce and is aligned with the NDIS Quality and Safeguarding Framework. This module includes:

  • information about why many people with disability are more vulnerable to infection
  • key steps to prevent spreading infection and COVID-19 transmission
  • application of the NDIS Code of Conduct to infection control
  • information about the chain of infection and key modes of transmission
  • understanding risks and responsibilities in keeping people infection free
  • education about maintaining privacy, choice and control

Sexual Health and COVID-19: link to website plus see here for webinar discussing COVID-19 for the BBV and STI sectors and further information on care with BBVs and sexual health

Health care workers: Link to Infection control training video

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Community information

 

Community information on face masks  #wearamask challenge on facebook

We have had a significant increase in enquiries about cloth face masks and as a result, we have compiled this information on wearing and making face masks.   

Mask use supplements but is not a substitute for other precautions such as hand hygiene and physical distancing. 

When wearing or buying a mask, check it complies with recommendations. There are specific guidance requirements for masks to be effective.  

·        How to: Wear a mask here 

·        How to:  Make (sew) a cloth mask 

·        How to: Make a (NO sew) cloth mask

         How to: Make a cloth mask (another example)

 

Aged Care/Loneliness: Community Visitors Scheme

For people feeling socially isolated, the Red Cross has a chat service to help people feel connected

Your rights during COVID-19: Anti-Discrimination NSW

Survey on how children are coping with COVID-19: Survey on how children are coping with COVID-19 HERE

Mental Health: Extensive mental health information and contacts

Information on elective surgery: FAQs for consumers on elective surgery

Aboriginal and Torres Strait Islander Health: July 2020 posters  extensive information

Languages other than english: Multilingual Resources on COVID-19

International Student COVID-19 crisis accommodation

Disability Information: COVID-19 Resources (Helpline to deliver care to people with a disability (until 16 August): 1800 131 330 7 am – 11 pm, daily)

Telehealth

Homelessness, domestic violence and unemployed

Other helpful Information

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Healthdirect Resources

The healthdirect website includes the following information and tools:

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Useful Links

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Business Support

As small businesses you may be entitled to some government help during this time.

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Further questions

If you have a question or would like additional support please email coronavirus@cesphn.com.au

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