National multilingual disability hub is now live

FutureAbility Program (SSI) Update – SSI is pleased to announce the launch of the National Multilingual Disability Hub, a multilingual hotlineand websitethat provide relevant and easily accessible information on disability and the National Disability Insurance Scheme (NDIS) in 14 languages: Arabic, Assyrian, Bangla, Cantonese, Farsi, Greek, Italian, Macedonian, Mandarin, Nepali, Spanish, Tamil, Urdu and Vietnamese.

Through its expertise working with Culturally and Linguistically Diverse (CALD) communities, Settlement Services International (SSI) leads the way on how best to inform and support these communities to better understand disability and how to access the NDIS.

Access to information enables people from CALD backgrounds to become active players in the disability space, improve the quality of their referrals to mainstream services and empower them to live the life they choose. Suitable, timely and accessible information for people in their own language will help build confidence, bring people with disabilities, their families and carers closer to their communities, and provide opportunities to enhance their economic and social participation.

Along with informing you about this initiative, we also invite you to share this great news. We have created a suite of flyers that you can distribute among your networks to help spread the word: General (English), ArabicAssyrianBanglaCantoneseFarsiGreekItalianMacedonianMandarinNepaliSpanishTamilUrdu, and Vietnamese.
If you have any other collateral requirements that will help you share the news, please contact us on

The Multilingual Disability Hub uses two very accessible and suitable channels (web and telephone) to meet the different information needs of CALD communities.

Phone-based channels are generally more accessible by the older generation of CALD people with disability and CALD carers, as well as the new and emerging groups with limited English language skills. The hotline is available in 14 languages and operated by bilingual staff.

Web-based formats are usually accessed by a younger and IT savvy generation, and by the CALD service sector. The website contains ‘in-language’ information about disability and disability supports as well as the NDIS. It includes links to in language fact sheets and FAQs, with media articles, human interest stories, webinars and podcasts to follow in the future. The website covers the same 14 languages as the hotline.

Information for Service Providers:
If you are a NDIS Registered Provider with bilingual staff and CALD specific services and supports and you would like us to promote your organisation and its supports and services through our list of service providers on our website or by our bilingual Hub Specialists, please email us at with the following information:

Name of service:
Supports provided:
Days/times provided:
NDIS Registered? (Y/N):
Languages spoken (by staff):
Coverage area (LGAs):
Link to website:
Registered with TIS (Y/N):

Please note that callers referred to your organisation by our Hotline staff will speak one of the above listed 14 languages and might prefer to speak to someone in their language on first contact or be ready to be assisted by Translating and Interpreting Service (TIS). 

We would also like to share any written in-language information you might have produced / are aware of, on disability and/ or the NDIS – please send us the link to the material so we can include it on our website. While our National Multilingual Disability Hub is funded to cater to the above mentioned 14 languages, we are happy to receive any written information that you have in other languages.

It would be greatly appreciated if you could please send us this information to

The National Multilingual Disability Hub is an initiative of SSI FutureAbility, a program that has gone beyond the regular ways of communicating and delivering information to CALD communities, and looks at alternative methods and channels that are a better fit for specific groups.

The National Multilingual Disability Hub is funded by the NDIA’s Information, Linkages and Capacity Building (ILC) Readiness Grants until 30 June 2020.
We are very excited to keep building foundations for people with disability from CALD backgrounds, to increase their independence with choice and control, and we count on you to help us share the news!

For more information contact us on