MEDIA RELEASE: A digital health tool to help the helpers

12 October 2018

In Carers Week (October 14-20) we celebrate the important work done by carers across the country whose assistance is vital to our communities. Carers are often responsible for the healthcare needs of those they care for, and this week they are being encouraged to learn more about My Health Record, an online digital health summary that can help the helpers.

“As a GP, I often find that it’s the carer attending with the patient who knows the most about the patient’s treatment and their history… so it’s helpful to have a system like My Health Record that can keep provider, carer and patient information all on the same page together,” said Dr Meredith Makeham, General Practitioner, Clinical Professor and Chief Medical Adviser, Australian Digital Health Agency.

“One of the frustrations for people who are carers for loved ones, is they just don’t have access to that person’s health information. If we could all see the same information, we could work more effectively as a team and support the person we are trying to care for,” Dr Makeham said.

My Health Record can provide carers with access to a summary of the health information of the person they are caring for. However, they must have been given the rights to do so as a nominated representative. This information can include a shared health summary, hospital discharge summaries, medicines prescribed and dispensed, pathology and diagnostic imaging test results, and advanced care planning documents.

This information is also available to an individual’s nominated healthcare providers and can allow for better connected care. My Health Record is an online system that travels with you wherever you go, allowing carers and healthcare providers to access important health information when they need to.

“It’s important for there to be a way to support the important work that carers do. They make an outstanding contribution to our communities and any way there is an ability to make their often unpaid jobs easier, then we should assist that. Central and Eastern Sydney PHN is engaging the community to teach them about how carers can be nominated representatives on their cared one’s My Health Record. They can then view important information when they attend doctors appointments or hospital admissions and fill prescriptions,” said Yvonne Cheong, CESPHN Engagement Program Lead - My Health Record.

“As people see the huge benefits My Health Record offers, it will increasingly become a major component of the health system and a great asset for carers and all Australians,” said Cheong.

To learn more about how My Health Record can be of benefit come to one of the following engagement sessions being held in this area:

  • 25/10/18 – Club Central Hurstville – 10.00 am-12.00 pm
  • 12/11/18 – Cronulla Library – 10.30 am-12.00 pm
  • 18/10/18 – Concord Hospital
  • 23/10/18 – Sydney Children’s Hospital
  • 24/10/18 – St Vincent’s Hospital
  • 25/10/18 – Concord Hospital
  • 01/11/18 – Concord Hospital
  • 06/11/18 – Sydney Children’s Hospital

A My Health Record will be created for every Australian by the end of 2018 unless they choose not to have one. Individuals who choose to opt out can do so until 15 November at or by calling the help line on 1800 723 471. Records will then be created for interested Australians by the end of the year.


Media Contact
Sarah D’Arcy
CESPHN Marketing & Communications Manager
P: 0468 690 380