Accreditation is the assessment of a general practice against the requirements outlined in the Standards of General Practice written and published by the Royal Australian College of General Practice (RACGP) 5th Edition Standards The Standards of General Practice are considered the benchmark for Australian practices. The accreditation process covers the following areas:



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Central and Eastern Sydney PHN offers support for general practices going through accreditation process including:

  • Providing advice and support on meeting and understanding the RACGP accreditation standards
  • Provision of templates and resources
  • Advising on key aspects of accreditation including infection control, sterilisation and cold chain managementsupplying resources (free of charge)
  • Delivering mock accreditation visits prior to a practice’s survey visit
  • Facilitating on-site training sessions for health professionals and administration staff


Whether your practice is seeking accreditation for the first time or more, we are able to tailor support to help you through the whole accreditation process that involves the following:

  • Practice Administration: appointment systems, triage processes, communication tools, interpreter services, after hours services, home visits, security, signage and health promotion 
  • Practice Management: human resources, training, occupational health and safety, quality improvement 
  • Consultation Room: facilities including design layout of the rooms and what to include in the doctor’s bag 
  • Management of Health Information: confidentiality, privacy, transfer of health information, retention and destruction of records, electronic information security and access, content of patient records 
  • Patient Management: practice costs, health promotion, continuity and co-ordination of care, recall systems, engaging other services, collaborating with patients 
  • Treatment Room: practice equipment, Schedule 8 medicines, vaccine potency, perishable materials, perishable materials, infection control 
  • Interviews: doctor interview, clinical staff (if applicable), staff interview 
  • Document Review: practice information sheet, policies and procedures manual and new patient forms 



Acreditation Agency Bodies

There are many benefits to accreditation including:


AGPAL - Australian General Ptactices Accreditation Limited
Level 1, 65 Park Road (PO Box 2058) Milton QLD 4064
Ph: 1300 362 111
Fax: 1300 362 110

    Global Mark Pty Ltd
    Suite 4.07 32 Delhi Road, North Ryde NSW 2113
    Ph: 1300 766 509/02 9886 0222
    Global Mark logo
    GPA - Accreditation Plus
    95-97 Sheridan Street, Gundagai NSW 2722
    Ph: 1800 188 088
    Fax: 1800 644 807
    Quality Practice Accreditation logo
    The Australian Council on Healthcare Standards
    5 Macarthur Street, Ultimo NSW 2007
    Ph:02 9281 9955
    ACHS Logo