Services Australia education: AIR & PRODA


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Medicare Web Services & AIR access

Web services is a technology that enables secure communication between 2 devices on a network to share data and services.

IMPORTANT: General practices need to have software that is web services ready. Services Australia have published a list of software developers who provide web services ready software.

Web services uses PRODA to authenticate and identify users and organisations (previously PKI). PRODA is used to securely access the following channels for web services:

  • Medicare Online claiming - used to transmit claims:
    • Medicare bulk bill and patient claims
    • DVA claims
    • patient eligibility checks
    • patient immunisation details to AIR
  • AIR web services - used to access the AIR
    • record, update, download and view immunisation information from the AIR 


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Mandatory upgrade: MD Clinical & Pracsoft

From 31 August 2022 all practices using MedicalDirector Clinical and Pracsoft will be required to upgrade to the new Medicare web services-enabled version: Clinical 4.2, Pracsoft 4.2, in line with mandatory upgrades to Medicare Web Services.

NEW immunisation features in MedicalDirector

MedicalDirector Clinical 4.2 allows access to AIR records in real time!

New AIR web services features within MD Clinical's Immunisation tab allows GPs to:

       View patient's AIR vaccine records within MD 

       Download vaccine records from AIR directly into MD (right click > save locally)

       Send vaccine records from MD  to AIR in real time

       Update vaccine encounters in MD and transmit to AIR

       View or update Indigenous or Special Risk status in MD and transmit to AIR

       View or record Medical Contraindications and Natural Immunity in MD and upload to AIR

       Record vaccination planned catchups in MD and upload  to AIR

       View vaccine trials the patient has participated in

       Outstanding Immunisations menu allows you to send and manage all immunisations that have been recorded but not yet sent to AIR

See MedicalDirector userguide:  Clinical User Guide - Immunisation module

Watch MedicalDirector webinar: Medicare Web Services - Clinical Workflows  (start: 19min 50sec)

Call MedicalDirector support line: 1300 300 161

Nurse access to AIR web services in MD

Can Nurses access the new AIR web services features in Medical Director Clinical?

       Yes, within MedicalDirector Clinical, a nurse must be set up in the User Database with an "AIR Ancillary Provider Number":

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See MedicalDirector Clinical User Guide - Adding / Editing Users

What is an AIR Ancillary Provider Number?

      It is a provider number given to an organisation to access AIR (also known as organisation AIR provider number

      Call AIR to check if practices already have an existing AIR Ancillary Provider Number 

      Or, to apply for a new AIR Ancillary Provider Number complete the 'Application to register as an immunisation provider IM004' form

Best Practice

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NEW immunisation features in BP!

With BP PremierSaffron SP3, information recorded in the Australian Immunisation Register (AIR) can be accessed from Bp Premier via the View AIR screen in the Immunisation section of the patient record.

New AIR web services features within BP tab allows GPs to:

       View vaccine history and vaccines due in BP from patient AIR records

       Save immunisations from AIR to the patient record in BP

       Record vaccines given overseas

       Upload individual immunisations to AIR from BP

       Generate an Immunisation History Statement from BP

       Update immunisation encounters from BP and upload to AIR

       Add a Planned Catch up in BP and upload to AIR 

       Add indigenous status or Special risk status in BP and upload to AIR

       View Medical Contraindications, Natural Immunity, and Vaccine trials

       View complete list of vaccinations sent to AIR via Utilities > AIR > View > Sent vaccinations 

Release Notes: Bp Premier Saffron SP3
Reference Guide: Immunisations & Sending to AIR
Website: Record and send immunisations to the AIR
Website: Access AIR information
Website: Record immunisation batch numbers 

Nurse access to AIR web services in BP

Can Nurses access the new AIR web services features in Bp Premier?

       Yes, nurses will need to add the "Location AIR Provider Number" to access and view AIR data via Setup > Practice details > Practice locations > Edit.


See Best Practice: Add practice location details  

What is a Location AIR Provider Number?

      It is a provider number given to an organisation to access AIR (also known as organisation AIR provider number

      Call AIR to check if practices already have an existing Location AIR Provider Number 

      Or, to apply for a new AIR Ancillary Provider Number complete the 'Application to register as an immunisation provider IM004' form



Register for an AIR Provider Number 

If you are a general practitioner with a registered Medicare provider number, you do not need to complete this form. You can use your Medicare provider number to submit data to the AIR. 

Use the Application to Register as a Vaccination Provider​ IM004 if you are an Individual or Organisation wanting to register as a vaccination provider for the purposes of sending immunisation data to the Australian Immunisation Register (AIR).

Organisations - General practice

General practices with either an RN or with two or more GPs should apply for an Organisation AIR provider number - also known as:

  • AIR Location Provider Number (in Best Practice)
  • AIR Ancillary Provider Number (in Medical Director)

Individuals - Pharmacists

If you are a pharmacist, please also complete and submit the NSW Pharmacist application to register as a vaccination provider with the Australian Immunisation Register

How to submit

  • Post the completed form to: Immunisation Unit, Health Protection NSW, Locked Bag 2030, ST LEONARDS NSW 1590
See NSW Health website




Australian Immunisation Register (AIR)


AIR vaccine code for Smallpox vaccine 

There have been 3 smallpox vaccines added to the list of non-standard vaccines that are able to be recorded on AIR - see AIR vaccine code formats

  • ACAM2000 
  • Generic smallpox 
COVID-19 Vaccination Status Report - AIR042 report

The AIR042 report identifies patients aged over 5 years who have not yet received a COVID-19 vaccination, and those due for abooster dose. See guidelines on how to download AIR042 report.

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Secure message to AIR and AIR form upload

HPOS Messages is a way to send and receive secure notifications. It’s not an email account.

See website for guides to help health professionals use HPOS Messages:

  • Accessing your mailbox
  • Composing mail
  • Form upload

The AIR forms will no longer be accepted if sent by email, mail or fax - it will only be accepted if submitted online using the "form upload" function in HPOS Messages. This function allows you to securely send messages with forms and supporting documents directly to AIR:

  • Immunisation medical exemption (IM011)
  • Immunisation history (IM013)
  • Immunisation encounter (IM018)


AIR user guides 



Need help? Call the PRODA team on 1800 700 199

Authentication file log in to AIR has been decommissioned. You can only access AIR via a PRODA account.

PRODA delegations (to access AIR)
How to use online AIR functions

Helpful resources and videos created by QLD Health: Using the Australian Immunisation Register

Services Australia - How to:

Generate Reports: AIR Overdue immunisation

Would you prefer your PHN to send you your practice's Overdue childhood immunsation report? Contact to register your interest.

AIR data quality
Request Access to the AIR 



AIR errors & troubleshooting

 Knowledge Centre


Troubleshooting AIR uploads

AIR error messages