Practice Support

Our team can provide your practice with free support and advice on matters such as:

  • Accreditation for GP or Allied Health Practice (AHP)
  • Practice Management - MBS item numbers, Practice Incentive Program (PIP), Health Professionals Online Services (HPOS), Aboriginal Health and document management systems
  • Workforce - recruitment, retention and training strategies
  • Digital health (eHealth) and data quality - software templates and training materials
  • Email or phone us on (02) 9799 0933 to find out more.
August 07, 2018

Person Centred Medical Neighbourhood Readiness Program 

Person Centred Medical Neighbourhood (PCMN) is an opportunity for practices to adopt a more innovative model of care delivery by focussing on the needs of the patient first and using teams, data and effective communication to improve service delivery.  This is known as a 'person centred care' model. Person centred care is about delivering the right service to the right person in the right place at the right time.  It is about proactive care - not reactive care.  Person centred care often involves practice transformation, but we believe that this model of care can help our health system cope with increasing demands and decreasing relative resources.

A highly functioning, well-integrated practice will demonstrate the following key features:

  • Person centred care
  • Comprehensive care
  • Coordinated care
  • Accessible care
  • Focus on quality and safety

 

What does the Person Centred Medical Neighbourhood Readiness Program involve?

The Person Centred Medical Neighbourhood Readiness Program (PCMNRP) assesses your practice for 'change readiness'. The program helps your practice to design, implement and review your quality improvement activities, as well as assisting your practice in complying with new QI PIP and the new RACGP standards for general practice (pages 88-108).

Step 1

A CESPHN Project Officer will come to your practice and meet with as many members of the team as possible and make a short presentation about the changes to the PIP and the 5th Edition Standards and the philosophy of person centred care.

Step 2

The next step is for your team to complete an assessment tool in the form of an online survey which will take no more than seven minutes to complete. This survey will provide your initial benchmark and will examine factors in your practice such as leadership, data use and patient management. The overall goal of the assessment tool is to gauge how ready your practice is for a person centred model of care. 

Step 3

You will be able to discuss the findings of your survey with a Project Officer, at which point a QI leader and team will be identified and the Project Officer will discuss QI activities appropriate for your practice. The Project Officer will be able to assist in establishing your QI benchmarking, as well as providing guidelines on the time and resource commitment required. Even if your practice is new to QI, our team members will be able to guide you towards achieveable goals and projects. 

Step 4

Throughout the program monthly information sessions will be held at CESPHN offices in Mascot, and we encourage as many members of your QI team as possible to attend. We have a combination of industry experts and group feedback to help you on your transition to person centred care.

Step 5

CESPHN will be able to provide feedback on your team's progress throughout your QI activities as well as providing guidance on how to improve your outcomes. Every QI activity needs to ensure there are stages for review which allow for the identification of obstacles, the review of targets already met and to celebrate successes of the activity. 

Step 6 

This final step is a chance to review the activity as a whole, and evaluate successes and areas for improvement. After 6 months we will ask your practice to repeat the initial assessment tool, and compare results with the first capture. This will let us evaluate the improvements in leadership, data use and QI teams. Practices currently participating in the PCMNRP have already shown marked improvement in these areas. 

What outcomes can my practice expect from the Patient Centred Medical Neighbourhood Readiness Program?

We aim to help your practice identify a change enabler or leader. Leadership is a skill not necessarily found at the top. Leaders are vital for change and we must help you find the leader in your practice. We will then build a system to support and encourage that leader and facilitate them to enable change at the practice.

We will also show you how to clean, process and report your data to help you improve clinical outcomes, practice profitability, increase patient satisfaction and improve practitioner confidence. 

Person centred care also revolves around teams. We will help you to build teams that work effectively and help teach your patients that there is a team at the practice who are responsible for their health, not just their GP.

Quality Improvement is rapidly becoming a permanent feature of General Practice. Accreditation and the new QI PIP both involve QI which leads into person centred care. We believe this is the future of General Practice. The PCMNRP will set you up with the skills to manage your own QIAs, efficiently and effectively. We use a version of the 'Plan Do Study Act' Model, which was developed by the Australian Healthcare Collaboratives. Remember, baby steps are important so there is no need to feel overwhelmed, even a small improvement is an improvement. We are more interested in helping you change the culture of your practice than the change itself.

How can my practice get involved?

CESPHN is looking for practices to enrol in Wave 2, which will start late 2018. To express your interest, please fill out the pdf EOI form (467 KB) and email to Catherine Scardilli.

April 04, 2018

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June 24, 2014

Accreditation is the assessment of a general practice against the requirements outlined in the Standards of General Practice written and published by the Royal Australian College of General Practice (RACGP) 5th Edition Standards The Standards of General Practice are considered the benchmark for Australian practices. The accreditation process covers the following areas:

Assistance

 

Practice Support image

Central and Eastern Sydney PHN offers support for general practices going through accreditation process including:

  • Providing advice and support on meeting and understanding the RACGP accreditation standards
  • Provision of templates and resources
  • Advising on key aspects of accreditation including infection control, sterilisation and cold chain managementsupplying resources (free of charge)
  • Delivering mock accreditation visits prior to a practice’s survey visit
  • Facilitating on-site training sessions for health professionals and administration staff

 

Whether your practice is seeking accreditation for the first time or more, we are able to tailor support to help you through the whole accreditation process that involves the following:

  • Practice Administration: appointment systems, triage processes, communication tools, interpreter services, after hours services, home visits, security, signage and health promotion 
  • Practice Management: human resources, training, occupational health and safety, quality improvement 
  • Consultation Room: facilities including design layout of the rooms and what to include in the doctor’s bag 
  • Management of Health Information: confidentiality, privacy, transfer of health information, retention and destruction of records, electronic information security and access, content of patient records 
  • Patient Management: practice costs, health promotion, continuity and co-ordination of care, recall systems, engaging other services, collaborating with patients 
  • Treatment Room: practice equipment, Schedule 8 medicines, vaccine potency, perishable materials, perishable materials, infection control 
  • Interviews: doctor interview, clinical staff (if applicable), staff interview 
  • Document Review: practice information sheet, policies and procedures manual and new patient forms 

 

 

Acreditation Agency Bodies

There are many benefits to accreditation including:

 

AGPAL - Australian General Ptactices Accreditation Limited
Level 1, 65 Park Road (PO Box 2058) Milton QLD 4064
Ph: 1300 362 111
Fax: 1300 362 110
Email: info@qip.com.au 
Website: www.qip.com.au 

    AGPAL LOGO
    Global Mark Pty Ltd
    Suite 4.07 32 Delhi Road, North Ryde NSW 2113
    Ph: 1300 766 509/02 9886 0222
    Email: Health@Global-Mark.com.au
    Website: www.global-mark.com
    Global Mark logo
    GPA - Accreditation Plus
    95-97 Sheridan Street, Gundagai NSW 2722
    Ph: 1800 188 088
    Fax: 1800 644 807
    Email: info@gpa.net.au 
    Website: www.gpa.net.au
    Quality Practice Accreditation logo
    The Australian Council on Healthcare Standards
    5 Macarthur Street, Ultimo NSW 2007
    Ph:02 9281 9955
    Email: achs@achs.org.au
    Website: www.achs.org.au/
    ACHS Logo
     

     

    July 19, 2014

    We have a huge range of templates across a number of categories that you can use in your General Practice or Allied Health Practice.

    Instructions

    To find a specific template, press Ctrl+F and then type the keyword or topic you are looking for. If you don't find the topic the first time, try variations, different terms or fewer words. The templates provided by us are for your personal use only and must not be redistributed without permission. They have been tested with Version 1.8.4.642 of Best Practice and Version MD3.16 of Medical Director.

    Many templates are available under the 'Supplied' section of most clinical software or searchable online from their respective organisations. If you have templates that you would like to share with your peers and/or have any enquiries please email the Practice Support and Digital Health team or phone them on 1300 986 991.

    How to import templates

    These templates have been specifically made to be important to your software or for use by printing out and handwriting in the form itself. The following documents can be downloaded to provide instructions on how to import these templates to your chosen program.

    Download templates

    BP or MD templates should not be opened and viewed before downloading them into your practice software. An OPEN template, which is the MS-Word or PDF version of a template allows you to open and view the template before downloading it into your practice software. You can also use the Open version to complete assessments without going through the practice software.

    The templates provided by CESPHN are for your personal use only and must not be redistributed without permission. They have been tested with the versions of Best Practice (1.8.4.642) and Medical Director (MD3.16).

     

    All templatesDate as atPDFWordBest PracticeMedical Director
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    Community Palliative Care Team (CPCT) - Admission Form   - Microsoft Word document download document
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    Community Palliative Care Team (CPCT) - Referral Form   - Microsoft Word document download Best Practice template download document
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    Obstetric Referral Form 2 August 2018  PDF document download - document (140 KB) -
    Refugee Health Nurse Program   - Microsoft Word document download Best Practice template download MedicalDirector template download
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    Eye Clinic - Patient Referral Form   PDF document download - - -
    The Outback Eye Service - Patient Referral Form   PDF document download - - -
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    Andrology Request Form - SEALS   PDF document download - - -
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    Referral Forms Combined (Antenatal, Maternal Fetal Medicine, EPAS & Physiotherapy)   PDF document download - - -
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    RPA Women and Babies - Antenatal Thyroid Referral Form 2 August 2018 PDF document download - - -
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    Clinical Genetic Service Referral   PDF document download Microsoft Word document download Best Practice template download MedicalDirector template download
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    Pulmonary Rehabilitation Program Entry Form   PDF document download - Best Practice template download MedicalDirector template download
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    Waratah Clinic HIV Service - Outpatients Clinic Services Referral Form   PDF document download - - -
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    Chronic Pain Services Referral   - Microsoft Word document download Best Practice template download MedicalDirector template download
    Department of Gastroenterology and Hepatology Referrals Download forms from hospital's website
    Diabetes Services Referral   PDF document download - - -
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    GP Referral to Psychogeriatric Service   PDF document download - - -
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    Early Childhood Oral Health - Oral Health Advice Form   PDF document download - - -
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    Sydney Hospital and Sydney Eye Hospital - Hand Clinic Referral Form   PDF document download - - -
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    PSS Provisional referrals (non-GP) - Child (0-12years), Adolescent (12-25 years), Culturally and linguistically diverse (CALD), Aboriginal and Torres strait Islander, Perinatal Depression, Suicide Prevention (non-acute) GROUPS, PICS       - - 2019015 icons 22
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    (21 KB)
     
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    Best Practice, Medical Director and Genie users can utilise Healthlink Smartforms to complete and submit referrals and other forms electronically.

    For list of these forms visit the Electronic Referrals section under Digital Health.

    June 20, 2014

    The Practice Incentive Program (PIP) provides financial incentives to general practices. It aims to encourage improvements in quality of care, access and outcomes of all patients. Practices must either be accredited or become accredited within 12 months to be eligible for the PIP.

    The PIP is administered by Department of Human Services on behalf of the Department of Health. There are 11 individual incentives which make up the PIP each with their own payment structures. Payments are made to both the practice and the individual practitioner, and are generally calculated based on practice size.

    A new PIP Quality Improvement incentive will start on 1 May 2019. This PIP is designed to encourage improvements in quality care, enhance capacity, improve access and improve health outcomes for patients. This program is currently in the final stages of development, for the most recent program updates visit the Australian Department of Human Services website

    For more information about the PIP and the individual incentives, visit Practice Incentive Program website.