Primary Integrated Care Supports (PICS) Program

Email or contact One Door, the provider of PICS in the CESPHN region, on 02 9199 6143.

What is PICS and who can use it?

CESPHN has commissioned the PICS program to address Primary Mental Health Care Services for People Experiencing Severe Mental Illness, as part of the Department of Health’s primary mental health care reform activities.

The aim of the Primary Integrated Care Supports (PICS) program is to provide clinical mental health services and links to psychosocial supports to meet the needs of people who experience severe mental illness which can be supported appropriately in the primary care setting, consistent with the National Framework for Recovery Oriented Mental Health Services.

The service model focuses on the integration of mental health services with general practices, use of CESPHN’s centralised referral intake process, retaining and expanding the existing mental health nurse workforce, introducing a peer workforce and applying a stepped care approach to support consumers to self-direct their recovery journey.


To be eligible to access, clients need to:

  • be aged between 18 and 65 years
  • live, work or study in the Central and Eastern Sydney PHN region
  • benefit from accessing primary care mental health services
  • not currently be care coordinated by Mental Health Services through the Local Health District services

NB: Referrer must ensure there is no duplication of services if the client is accessing a National Disability Insurance Scheme (NDIS) package.

How to access the service?

Referrals can be made by GPs, psychiatrists, state mental health services, non-government organisations, mental health nurses and peer workers.

All referrals are required to be submitted through the CESPHN central intake process to ensure eligibility and allocation to One Door. One Door will then allocate the referral to the most suitable mental health nurse and peer worker via CESPHN’s client information management system.

 PDFWordBest PracticeMedical Director 
Primary Integrated Care Supports (PICS) referral form document pdf text      



Gabrielle Kay, PICS Program Manager T 02 9879 2681 | M 0437 978 279 |



Stay current with news in your region by subscribing to Sydney Health Weekly

Enter your email