Digital Health (eHealth)

Digital Health refers to a range of digital processes, services and systems that can be used to manage health information and deliver safer, efficient and better quality healthcare.
Team Leader Digital Health and Quality
Alex Dolezal - 1300 986 991 |
Program overview

We support the following aspects of digital health (eHealth) and information management:

  • Digital Health Incentive (digital health (eHealth)) PIP support - assistance with forms and requirements and training. However, this now excludes hardware and software installations, such as NASH certificates and SMD Commissioning. We can provide you with a list of IT support technicians for such installations and configurations
  • MyHealth Record adoption by health professionals and their patients 
  • Secure Messaging Delivery including guidance on expanding with referral pathways
  • Facilitating adoption of eDischarges from Sydney and South Eastern Sydney Local Health Districts
  • Data Quality Activities using POLAR (Population Level Analysis and Reporting) tool and PEN Clinical Audit Tool
  • Clinical software training on using digital health (eHealth) and template development (MedicalDirector & Best Practice)
  • Assistance with information security
  • Assistance with paperless practice implementation
  • Assistance with computerisation
Digital health (eHealth)

What is digital health (eHealth)?

Digital health (eHealth) is about electronically connecting up the points of care so that health information can be shared securely. digital health (eHealth) refers to a range of processes, services and systems related to information technology and information management.

Secure messaging

Secure messaging is the secure electronic transfer of information between health professionals within the healthcare sector, including general practitioners, allied health professionals, hospitals, specialists etc. Secure messaging allows you to exchange reports, discharge summaries and other documents between other health professionals.

The benefits include: 

  • reducing the time waiting for documents to be delivered
  • receiving the documents electronically into your software, removing the need for scanning
  • no more illegible and faxed documents
  • cost saving on staff time, stationery and postage
  • being elologically friendly

My Health Record

My Health Record (formerly Personally Controlled Electronic Health Record) enables better access to important health information held in a dispersed records across the health sector. My Health Record provides an active online record that follows your partients as they move through the healthcare system, capturing important clinical information at different points in time. Australians who are registered for My Health Record can access their health information when and where they need it and share this information with their health providers.

Currently My Health Record provides information on medications, allergies and advertse reactions, medical history and immunisation history, MBS and PBS history.

Additional information i.e. imaging and other documents will gradually be added as the My Health Record system continues to expand.

Data quality improvement

Data quality is an integral part of your practice. At CESPHN, we aim to improve the practice and patient outcomes by enhancing the quality of your data through the use of Outcome Health POLAR (Population Level Analysis and Reporting) Tool and PCS Clinical Audit Tool (PENCAT).

Both POLAR and PENCAT are software that collects and then translates data from GP clinical systems into statistical and graphical format which can be used for reporting, data cleaning and providing better patient care.

Digital health (eHealth) PIP

In 2016, the following requirements were introduced for practices to be eligible for the Digital health (eHealth) Incentives:

  1. Integrating Healthcare identifiers into Electronic Practice Records
  2. Secure Messaging Capability
  3. Data Records and Clinical Coding
  4. Electronic Transfer of Prescriptions
  5. MyHealth (digital health (eHealth)) Record System

Find the detailed description of Digital health (eHealth) PIP requirements in the Practice Incentives Program Digital health (eHealth) Incentives guidelines

Please note: Accredited general praactices registered for the Digital Health (eHealth) PIP will be required to upload shared heatlh summaries for 0.5% of practice's SWPE to receive the ePIP payment. The new cahnges commenced in May 2016.

Practices that withdrew from the digital health (eHealth) Incentive can re-apply for the digital health (eHealth) Incentive online through HPOS at any time. For assistance and further information on the Digital Health Incentive including eligibility, please contact your local PHN.

General practices seeking to return the ePIP payment of previous quarters for not meeting their Shared Health Summaries (SHS) upload target can send an email to and the Department will arrange for a debt advice notice to be raised for the repayment of funds.

Please ensure that you include the following information in your correspondence:

  • practice details (practice name, practice ID, postal address)
  • reason for the correspondence - 'repayment of PIP digital health (eHealth) Incentive payment, as the SHS upload target for the practice was not met by <date>'
  • contact name and number

Please also note, that any correspondence sent to DHS on this matter, must come from either the owner of the practice or an authorised contact. More information can be found here.

Allied Health Professionals

Allied Health Professionals can benefit from being involved in various aspects of digital health (eHealth) and information management.

We can assist you with the following:

  • Assistance with computerising your practice
  • Assistance with information security
  • Assistance with electronic referral pathways
  • Secure messaging delivery using Healthlink Connect which can streamline your communication process with general practices and other healthcare professionals
  • Digital health (eHealth) record system participation
Resources - Assisted Registration

Assisted Registration guide and policy templates

  • Assisted Registration: A Guide for Health Care Provider Organisations
  • Assisted Registration tool policy template
  • Software Demonstrations - Provide Assisted Registration

Essential information for Assisted Registration

Resources - Brochures and Promotion Materials

New ordering process for My Health Record brochures for your practice

From the 5th of September 2016, the Department of Health changed the way they distribute My Health Record 'All you need to know' brochures to health care organisations. Brochures will now only be sent to health care organisations that request an order. Please follow the instructions below for ordering brochures.

If you require additional brochures, please  email or call 6269 1080 - please ensure you include the name of the brochure you are requesting, (for example My Health Record 'All you need to know'), your practice name, street address, contact name, phone number and the quantity of brochures required.