Digital Health for Allied Health Professionals

Digital Health refers to a range of digital processes, services and systems that can be used to manage health information and data from different points of care to allow faster, easier, secure sharing and access to this informationdeliver safer, better quality healthcare and result in a more efficient, integrated health system.

Contact our Digital Health & QI team: for support and assistance.

TeamViewer Remote Support 

See here for upcoming Digital Health events and webinars.

My Health Record

My Health Record (MHR, formerly Personally Controlled Electronic Health Record or PCEHR) enables better access to important health information which are currently held in silos across the health sector. MHR provides an active online record that follows your patients as they move through the healthcare system, capturing important clinical information at different points in time. Australians who are registered for My Health Record can access their health information when and where they need it and share this information with their health providers.

Currently My Health Record provides information on medications, allergies and adverse reactions, medical history and immunisation history, MBS and PBS history, imaging and pathology reports and advance care documents.

Click here for our dedicated page on My Health Record.

Secure messaging

Secure messaging safely and securely delivers messages containing clinical documents and/or other information between healthcare organisations.

Using a secure messaging solution is now best practice when information sharing across all healthcare providers.  

The benefits include: 

  • reducing the time waiting for documents to be delivered
  • receiving the documents electronically into your software, removing the need for scanning
  • no more illegible and faxed documents
  • cost saving on staff time, stationery and postage
  • being environmentally friendly

A list of common vendors include:

  • HealthLink
  • Argus
  • MedicalObjects
  • ReferralNet


For more information, go to the Australian Digital Health Agency webpage here

Contact our Digital Health & QI team: for local support and assistance



Telehealth refers to information and communication technologies to deliver healthcare services and transmit health information via telephone, email or videoconferencing. 

Benefits of using telehealth include: 

  • convenience/flexibility of conducting consultation in any place, saving travel time and money 
  • improves access to care, including easier access for other parties to join and participate 
  • privacy and confidentiality maintained as with face-to-face consultations 

Due to the COVID-19 pandemic, Medicare subsidised telehealth services were expanded for all Australians. 

Click here for the Department of Health COVID-19 Telehealth items guide. 

Healthdirect Video Call service 

We are pleased to announce that the Healthdirect Video Call Service Pilot Program funded by the Department of Health gives free licences to GPs, AHPs, mental health and aged care providers. 

 View this short video to learn more about the Healthdirect Video Call service 

If you are interested in being set up, please complete the New Clinic Application Form and send it to We can get you up and running in a day.  

HealthDirect Video Call Service resources: 

See here for the latest telehealth information on our Coronavirus webpage.