Psychological Support Services (PSS)

The Psychological Support Services (PSS) program commenced on Monday 9 January 2017 and replaced our former Access to Allied Psychological Services (ATAPS) program.

PSS provides FREE short term face-to-face psychological services to populations who have been identified as underserviced and/or hard to reach.

Services are delivered by appropriately trained and qualified mental health professionals including: Psychologists (general and clinical), mental health nurses, mental health accredited social workers, mental health accredited occupational therapists and Aboriginal and Torres Strait Islander mental health workers.

PSS operates within a stepped care model promoting person centred care, targeting the needs of the individual. Stepped care allows for flexibility for people to move across service levels to support their recovery.

Download a list of pdf PSS provider organisations (166 KB)  or pdf registered PSS Mental Health Providers (312 KB) . For more information on PSS, contact the Mental Health team on 9330 9999.

This is not a crisis service, in an emergency please call triple zero (000)
To be put in touch with your local mental health service, call the NSW Mental Health Access Line on 1800 011 511

 

December 22, 2016
  • mental health
  • pss
  • resources
  • Psychological Support Services

This page is currently under development, please check back soon for more resources and links.

Department of Health guidance

December 22, 2016
  • mental health
  • form
  • pss
  • Psychological Support Services
  • referral
  • GP referral

GP inductions are not required to make referrals. Any GP practicing in the Central and Eastern Sydney region can refer to PSS by submitting a combined referral and mental health treatment plan.

Completed referrals and mental health treatment plans are to be faxed to intake on: 9330 9988

document pdf text Download a list of pdf registered PSS Mental Health Providers (312 KB)

GP referrals for adults and young people (over 12 years)

 PDFWordBest PracticeMedical Director 
PSS Initial Referral and Mental Health Treatment Plan document pdf text Microsoft Word document download Best Practice template download Medical Director template download
PSS Review Referral and Mental Health Treatment Plan document pdf text Microsoft Word document download Best Practice template download Medical Director template download

GP referrals for children (12 years and under)

 PDFWordBest PracticeMedical Director 
Psychological Support Services – GP Initial Referral and Child Treatment Plan PDF document download Microsoft Word document download Best Practice template download Medical Director template download
Psychological Support Services – GP Review Referral and Child Treatment Plan PDF document download Microsoft Word document download Best Practice template download Medical Director template download

GP referral process

  1. Combined referrals and mental health treatment plans (including K10+) are to be completed with the patient and faxed to the Central intake and Triage Team for CESPHN Mental Health Services on 9330 9988.
  2. Referrals are triaged, allocated to an appropriate pdf PSS registered mental health professional (312 KB) and GPs are advised of the outcome via e-mail.
  3. Patient is contacted by allocated mental health professional and sessions can commence.

Please note: Should a referral be declined GPs will receive communication from the Central Intake and Triage Team with a reason as to why the referral is not appropriate for PSS an alternate referral pathways will be recommended.

December 20, 2016
  • mental health
  • pss
  • Psychological Support Services
  • referral
  • GP referral

PSS is for people who live, work or go to school in the Central and Eastern Sydney region with a diagnosable mild to moderate mental illness, who may benefit from short term treatment, are unable to access other available services including Better Access (Medicare subsidised psychological services) and who fit into one of the below underserviced and/or hard to reach populations:

  1. Children (0-12 years and under) with, or who are at risk of developing a mild to moderate, mental, emotional or behavioural disorder
  2. Young people (12-25 years)
  3. Women experiencing prenatal or postnatal depression
  4. People who identify as Aboriginal and/or Torres Strait Islander
  5. People from Culturally and Linguistically Diverse (CALD) backgrounds
  6. People who have attempted, or who are at risk of suicide, or self-harm
  7. Other underserviced groups, including:
    • Adults who are unable to access other available services, including Better Access
    • Adults who are, or are at risk of becoming homeless
    • Adults living within the follow Local Government Areas that have been identified as experiencing high levels of psychological distress and/or low access to psychological services: Bayside, Georges River, Canterbury City and Strathfield

People with severe mental illness who may benefit from short term focused psychological intervention as part of their overall care and people with Intellectual disability who may benefit from short term psychological intervention when co-occurring mental illness is diagnosed, may also be eligible for PSS.

PSS is a complementary program to Better Access (Medicare subsidised psychological services); GPs will decide whether to refer a patient to Better Access or to PSS. Individuals should only be referred to one of these programs in any calendar year.

Frequently asked questions

Can you walk me through the referral process?

1. GP completes a PSS Referral Form and a Mental Health Treatment Plan

To access the referral form, go to the GP referrals page. These forms are available for Best Practice, Medical Director, and in Microsoft Word formats.

2. GP sends referral securely to Central and Eastern Sydney PHN

Referrals may be sent to our secure fax on 9330 9988 or sent via HealthLink using ID: CESPHNMH

3. Central and Eastern Sydney PHN Triage Psychologist reviews referral

Our two in-house triage psychologists review all of our referrals. Our psychologists are bound by the Australian Psychological Society Code of Ethics (2008), Standard A.5, Confidentiality. They determine the number of sessions appropriate for the individual patient’s needs, or whether an alternative service would be more appropriate.

4. Central and Eastern Sydney PHN Intake and Triage Team allocate referral

Our Central Intake and Triage Team led by Carolyn Elmo (also a psychologist) will allocate the referral to one of the PSS consortiums taking into account GP preference of psychologist and location of patient.

5. Central and Eastern Sydney PHN advises GP of outcome via email notification

The Central Intake and Triage team will respond to the referring GP within two working days from the time the referral is received.

6. Mental health professional contacts patient to arrange sessions

Once the referral is allocated by CESPHN, the mental health professional contacts the patient and sessions commence.

7. Mental health professional contacts the referring GP

GPs will receive a letter from the mental health professional after the initial and following the final session, at a minimum.

How do I find a PSS provider?

There are currently 80 PSS providers across central and eastern Sydney. Of these, more than 60 were formerly ATAPS providers. These providers are registered with their clinical professional body and are committed to recovery-oriented practice.

Download a printable pdf list of PSS providers (312 KB) .

Can I nominate a PSS provider?

Yes. GPs are able to nominate the patient’s preferred PSS provider on the PSS referral form.

Are there any changes that I should be aware of?

No induction process

Any GP practising in the CESPHN region can make a referral to CESPHN’s PSS program. The new referral process is simple, so there is no requirement to complete an induction process.

Commonwealth Department of Health requirements

The Department of Health mandates that all PSS referrals must be accompanied by a completed K10+ and other Minimum Data Set (MDS) data. To keep things simple, these are included in the new PSS referral form.

Single secure fax number

There is one secure fax number for all PSS referrals for the entire CESPHN region. Please fax referrals to our secure fax line on 9330 9988, or send referrals via HealthLink using ID: CESPHNMH

December 22, 2016
  • mental health
  • form
  • pss
  • Psychological Support Services
  • referral

A provisional referral allows for a certain number of sessions to be approved (depending on the referral type, see below) for an assessment with a PSS registered mental health professional prior to development of a GP Mental Health Treatment Plan.

Should sessions continue after the provisional session(s) have been completed, the client will need to see their GP for an initial PSS referral and Mental Health Treatment Plan before further sessions can be approved.

Completed referrals are to be faxed to intake on: 9330 9988

Please note: There will be an individually tailored PSS Provisional Referral for each stream available in January 2017. A generic referral for all streams (other than child) can be downloaded below.

 Provisional referrers includeProvisional sessions allowedPDFWord
Children (0 – 12 years and under)
  • School Counsellors
  • School Principal/Deputy
  • Directors of Early Childhood Services
  • Managers in NGOs
3 PDF document download Microsoft Word document download
Adolescents (12 – 25 years)
  • School Counsellors
  • School Principal/Deputy 
2 PDF document download Microsoft Word document download
Perinatal Depression Maternal and Child Health Nurses 2 PDF document download Microsoft Word document download
Aboriginal and/or Torres Strait Islander
  • Aboriginal Health Workers
  • House Parents of Kirinari Hostel (Sylvania)
  • School Counsellors
  • School Principal/Deputy
  • Managers in NGOs 
2 PDF document download Microsoft Word document download
Culturally and Linguistically Diverse (CALD)
  • Multicultural Community Health Liaison Officers
  • Managers in NGOs
2 PDF document download Microsoft Word document download
Suicide Prevention (non-acute)  Acute mental health teams Unlimited sessions for 2 months (approximately 12 sessions) PDF document download Microsoft Word document download